The Role
Manages client accounts and end-to-end print, POS, and promotional programs. Responsibilities include client relationship management, quoting, project planning, budgeting, production oversight, supplier coordination, inventory management, quality control, delivery, sustainability alignment, and campaign performance reporting. The role also drives account growth, profitability, and continuous improvement while collaborating with clients, vendors, internal teams, and global stakeholders.
Summary Generated by Built In
About adm Indicia
adm Indicia is a next-generation brand activation agency. We create and activate meaningful brand experiences that drive ROI.
Our purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase. Everything we do is optimized through leading strategic capability and actioned through executional excellence.
Our substantial investment in technology and data science and resource, provides our differentiation in the marketplace. Data insight and marketing technology gives us the ability to measure our work, evidencing ROI as the most critical metric in today’s environment.
Our values
We are collaborative, we thrive through our relationships.
We are courageous, we create boldly and execute fearlessly.
We are authentic, we act with integrity and transparency.
We are pioneering, we win when we lead the way.
We are purpose-driven, we create meaningful, sustainable and profitable brand experiences.
About the Role:
As an Account Manager, you will lead the day-to-day management of client accounts, overseeing project execution across print, point-of-sale (POS), and promotional programs. This role blends elements of client relationship management, project coordination, supply chain oversight, and strategic account leadership. You’ll take ownership of inventory management and ensure the on-time delivery of key client initiatives. Working closely with clients, vendors, and internal teams, you will develop and deliver programs that align with client both client goals and adm’s commercial objectives.
As an Account Manager, you will lead the day-to-day management of client accounts, overseeing project execution across print, point-of-sale (POS), and promotional programs. This role blends elements of client relationship management, project coordination, supply chain oversight, and strategic account leadership. You’ll take ownership of inventory management and ensure the on-time delivery of key client initiatives. Working closely with clients, vendors, and internal teams, you will develop and deliver programs that align with client both client goals and adm’s commercial objectives.
Key Responsibilities
Client Relationship Management
- Serve as the primary point of contact for all client-related matters, building and maintaining trusted partnerships.
- Deliver best-in-class service by understanding client brands, objectives, and industry dynamics to develop strategies and solutions that drive business growth.
- Drive client sales and profitability by developing value-driven solutions and ensuring cost control.
Project Management and Execution
- Manage the end-to-end sale process for the client - from initial briefs and quoting to proof approvals, production, quality standards, and final delivery of all items.
- Create and manage project plans, timelines, and budgets, identifying resource requirements while mitigating risks and ensuring deliverables stay on track.
- Maintain proactive client communicate and address any concerns or challenges within agreed SLAs.
- Collaborate across internal teams and external partners to meet all deadlines.
- Support adm’s sustainability objectives by delivering projects that align with environmental performance metrics (e.g., GHG emissions, recyclability, water usage).
Supplier Management
- Collaborate directly with suppliers and vendors to ensure on-time production and delivery.
- Maintain ongoing supplier relationships, addressing issues, clarifying expectations, and supporting cost and quality control.
- Review creative concepts and physical samples to ensure brand and project alignment.
Campaign Performance Monitoring and Reporting:
- Track and analyze program performance, generating regular updates/reports to client and leadership.
- Use data insights to make recommendations for ongoing improvements and future program planning.
Skills, Knowledge & Expertise
- 3+ years of experience in client-facing account management role.
- Proven experience managing supplier relationships, including direct vendor communication and issue resolution.
- Strategic and analytical mindset with the ability to assess the big picture and identify opportunities for improvement.
- Self-starter with a resourceful, solution-oriented approach to problem solving.
- Strong project or order management skills, with exceptional organization, time management, prioritization, and multitasking abilities.
- Demonstrated success in growing and maintaining accounts, driving top-line revenue and margin growth.
- Strong collaboration skills and the ability to work cross-functionally with client marketing teams, internal supply chain groups, and global stakeholders.
- Culturally aware and able to communicate effectively across international teams.
- Excellent written and verbal communication skills with a confident, client-facing presence.
- Highly detail-oriented with strong proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
- Comfortable working in a fast-paced environment with shifting priorities.
- Experience managing print, promotional products, and/or POS programs - highly preferred
- Ability to travel to client sites 1-2 times per month or as needed.
Job Benefits
- Benefits: Medical, Dental, Vision, 401(k) match, and cell phone reimbursement.
- Work Environment: Hybrid - 2 days/week in office
- Perks: Generous PTO, volunteer days, professional development opportunities, and employee reward and recognition programs.
- Career Growth: Work with some of the biggest brands and collaborate with a global team of experts.
adm is proud to be an equal opportunity employer and is committed to creating a diverse
environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.
environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.
About
As a next-generation brand activation agency, adm Indicia's purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase. Everything we do is optimised through leading strategic capability and actioned through executional excellence.We transform marketing compromise into a powerful co-promise, creating and activating meaningful brand experiences that drive ROI. Brands have had to juggle multiple agencies, struggle to see value in ever-increasing customer data, and deliver disconnected digital and physical experiences – just some of the compromise frustrating marketing for too long. With joined-up strategy, execution and seamless activation, our combined expertise means we can help brands deliver impact through every stage of the customer journey.Founded in 1992, we have a global footprint with 46 offices in 33 countries, allowing us to deliver local activation of global strategies for brands across the world. Recognized with a platinum rating by EcoVadis for sustainability, we are experts at identifying the most impactful and sustainable solutions for over 800 brands around the globe.
Skills Required
- 3+ years of experience in a client-facing account management role
- Experience managing supplier relationships, including direct vendor communication and issue resolution
- Strategic and analytical mindset with the ability to identify improvement opportunities
- Resourceful, solution-oriented approach to problem solving
- Strong project or order management skills, organization, time management, prioritization, and multitasking
- Demonstrated success growing and maintaining accounts and driving revenue and margin growth
- Strong cross-functional collaboration skills
- Ability to communicate effectively across international teams
- Excellent written and verbal communication skills with a confident client-facing presence
- High attention to detail and strong proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint
- Ability to work in a fast-paced environment with shifting priorities
- Experience managing print, promotional products, and/or POS programs
- Ability to travel to client sites 1-2 times per month or as needed
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
adm Group is a global marketing execution partner to some of the world's most iconic brands. Our purpose is to create meaningful and sustainable brand experiences. We transform marketing execution by bringing together intuitive technology, our expertise in managing complex global supply chains, and a network of local experts to empower marketing, procurement, supply chain and sales teams bringing simplicity, visibility, agility, and efficiency to drive end-to-end marketing execution and performance. We are trusted to deliver solutions in creative innovation, strategic sourcing, final mile execution, analytics and data-driven insights. Founded in 1992, we have a global footprint with 46 offices in 33 countries, allowing us to deliver local activation of global strategies for brands across the world. Recognized with a platinum rating by EcoVadis for sustainability, we are experts at identifying the most impactful and sustainable solutions for over 800 brands around the globe. For more information, please visit https://www.admgroup.com
