The Role
Manage existing client projects by organizing schedules, resources, budgets, and activities. Lead teams, monitor KPIs, maintain service quality, communicate with clients, improve processes and work systems, and prepare regular reports. The role requires management or economics education, sales or customer service experience, team management experience, strong organizational and communication skills, advanced computer skills, and advanced English.
Summary Generated by Built In
Are you ready to join our fast-growing outsourcing company that offers numerous opportunities for development? Silver Bell Group has been successfully operating for 10 years, and our local team today consists of more than 500 colleagues. In everyday business, our colleagues are in contact with members of more than 25 different nations and cultures, while communication with our clients is performed in over 10 different industries.
We are in search of a new team member to join us as an Account Manager!
Responsibilities:
- Overseeing and managing existing projects: Responsible for organizing project activities, work schedules, resources, and budgeting
- Leading teams while regularly monitoring and maintaining KPIs
- Communicating with clients to understand their needs and ensuring project alignment with their requirements
- Managing project budgets
- Responsible for maintaining high-quality company services
- Working on improving project processes and work systems
- Regular reporting
Requirements:
- Bachelor's degree – preferably in management or economics
- Necessary experience in sales or customer service
- Experience in team management
- Organizational and communication skills
- Multitasking and problem-solving abilities
- Advanced computer skills, MS Office (Word, Excel, PowerPoint)
- Advanced knowledge of English language
Benefits:
- Attractive bonus scheme
- Private health insurance
- International work environment
- Excellent work-life balance
- Work in offices in downtown Belgrade
- Defined individual carrier path
- Great opportunity for development through cooperation with a many different industries and clients
- Team-building activities
- Working in a team that values diversity, creativity and cooperation
Skills Required
- Bachelor's degree, preferably in management or economics
- Experience in sales or customer service
- Experience in team management
- Organizational and communication skills
- Multitasking and problem-solving abilities
- Advanced computer skills
- Proficiency with MS Office, including Word, Excel, and PowerPoint
- Advanced knowledge of English
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The Company
What We Do
Silver Bell Group is a nearshore business process outsourcing provider helping global companies streamline sales and customer experience. Founded in 2014, it builds dedicated teams in South and East Europe that operate as extensions of clients’ businesses. Its tailored services span customer engagement, sales, lead generation, technical support, finance and back-office operations, marketing, talent management, and customer acquisition and retention.
