Our client is a globally recognized company operating in the hospitality and vacation rental industry, with a strong presence across multiple European markets. The company is part of a fast-growing international organization and manages a large portfolio of vacation rental properties.
We are looking for a relationship-oriented and commercially driven Account Manager to join the team in Belgrade, supporting the Netherlands market. In this role, you will be responsible for building and maintaining strong relationships with existing homeowners and partners, supporting their long-term success, and identifying opportunities for portfolio growth.
Account Management
- Build, maintain, and develop strong relationships with key homeowners and partners in the Netherlands market.
- Act as the main point of contact for existing partners, ensuring their long-term satisfaction and success.
- Conduct virtual meetings with homeowners and partners to understand their concerns and coordinate with internal teams to find effective solutions.
- Monitor partner performance, revenue, and account development to identify opportunities for growth.
- Proactively support partner retention and contribute to reducing churn across the existing portfolio.
- Generate referrals from existing partners to support network expansion.
- Collaborate closely with central Account Management and other internal teams to resolve issues and improve partner satisfaction.
Business Development
- Identify, initiate, and support new B2C and B2B partnership opportunities alongside core account management responsibilities.
- Engage with prospective partners through various digital channels, including cold calling, video calls, social media, and online conferences.
- Present the value of joining the network and negotiate mutually beneficial partnership agreements.
- Prepare contract frameworks and negotiate commercial terms with prospective clients remotely via video, phone, and email.
- Support the wider Business Development and Acquisition team in the Netherlands market.
- Partner satisfaction and NPS.
- Retention of existing properties and effective churn management.
- Revenue growth generated from the existing portfolio.
- Lead generation through partner referrals.
- Successful acquisition and onboarding of new partners.
- Necessary experience in sales or customer service
- Organizational and communication skills
- Multitasking and problem-solving abilities
- Advanced computer skills, MS Office (Word, Excel, PowerPoint)
- Advanced knowledge of Dutch and intermediate knowledge of English language
This role offers the opportunity to combine account management, business development, and commercial growth in a dynamic and international environment. Based in Belgrade, you will work with partners and stakeholders in the Netherlands market, collaborating closely with central and local teams to drive partner success and contribute to the continued growth of the business.
Skills Required
- Experience in sales or customer service
- Organizational and communication skills
- Multitasking and problem-solving abilities
- Advanced computer skills
- Proficiency with Microsoft Office, including Word, Excel, and PowerPoint
- Advanced knowledge of Dutch
- Intermediate knowledge of English
What We Do
Silver Bell Group is a nearshore business process outsourcing provider helping global companies streamline sales and customer experience. Founded in 2014, it builds dedicated teams in South and East Europe that operate as extensions of clients’ businesses. Its tailored services span customer engagement, sales, lead generation, technical support, finance and back-office operations, marketing, talent management, and customer acquisition and retention.
