SOFTSWISS continues to expand the team and is looking for a Business Account Manager. We need a true, experienced and accomplished professional who shares our culture and values
About Product:Sportsbook:
The SOFTSWISS Sportsbook team builds a platform that lets operators launch and manage sports betting businesses in regulated markets around the world.
You'll work on the systems behind betting operations, market management, and compliance across multiple jurisdictions, solving technical and business problems alongside people with deep expertise in trading, risk management, and regulated industries.
Purpose of the role:You’ll manage and grow a portfolio of sportsbook operators to increase revenue, improve product adoption, and enhance the overall operator experience.
Your work will impact operator satisfaction, platform performance, and commercial growth by aligning business needs with technical capabilities and delivering strategic recommendations.
Manage a portfolio of B2B sportsbook operators, maintaining strong client relationships and ensuring daily operational excellence
Act as the primary point of contact, coordinating operator requests and communicating updates clearly and efficiently
Collaborate with Technical Account Managers to support integrations, troubleshoot issues, and implement improvements
Conduct regular operator performance reviews and platform audits, recommending product updates and promotional strategies
Track and analyse operator KPIs to suggest revenue-boosting opportunities and strategic betting events
Handle contract renewals, upsell additional features, and negotiate commercial terms to drive business growth
Ensure timely and accurate monthly invoicing, reporting, and compliance with internal and market regulations
Fluent in English (B2+) and Russian (B2), written and spoken
Minimum 2 years in account management, customer success, or business development in iGaming, sportsbook, or B2B SaaS
Proven experience managing multiple B2B clients or operators
Solid knowledge of sportsbook operations, betting markets, and industry trends
Strong communication, negotiation, and relationship-building skillExperience with CRM systems, analytics tools, and KPI-based decision-making
Experience with upselling and revenue growth strategies
A data-driven mindset with the ability to analyse operator performance and take proactive action
Familiarity with internal workflows across TAMs, product, and sales team
Knowledge of Portuguese, Spanish or German is a plus
Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events
Skills Required
- Fluent in English (B2+) and Russian (B2), written and spoken
- Minimum 2 years in account management, customer success, or business development in iGaming, sportsbook, or B2B SaaS
- Proven experience managing multiple B2B clients or operators
- Solid knowledge of sportsbook operations, betting markets, and industry trends
- Strong communication, negotiation, and relationship-building skills
- Experience with CRM systems, analytics tools, and KPI-based decision-making
- Experience with upselling and revenue growth strategies
- Data-driven mindset with ability to analyse operator performance and take proactive action
- Familiarity with internal workflows across Technical Account Managers, product, and sales teams
- Knowledge of Portuguese, Spanish, or German
What We Do
SOFTSWISS is a global iGaming technology provider offering a comprehensive ecosystem of software solutions for online casinos and sportsbooks. The company specializes in B2B solutions, including a Casino Platform, Game Aggregator, and Sportsbook Platform, as well as the Affilka affiliate marketing tool. They provide turnkey and white-label services, enabling operators to efficiently launch and manage their gambling businesses worldwide.
