Account Manager

ACCOUNT MANAGER

Supernal | Growth

AI isn’t just another product. It’s changing how teams work, how decisions get made, how work gets done, and how companies scale without adding headcount. Supernal helps modern operators deploy “AI Employees” that integrate into real workflows and drive measurable outcomes (time saved, cost reduced, revenue unlocked).

We’re looking for a Strategic Account Manager who owns an end-to-end book of business: renewals, expansions, executive relationships, and multi-threaded account plans. This isn’t a “keep the customer happy” CSM role. This is a revenue + relationship role, for someone who can anchor executives, run tight QBRs, and grow accounts based on real delivered value.

Role Overview

The Account Manager is responsible for driving net revenue retention across a portfolio of high-value customers. You’ll manage renewals, expansion pipeline, and strategic account planning — partnering closely with Solutions / Delivery teams to ensure outcomes are realized and then translated into growth.

This role is for someone who:

• has carried a $10M+ book of business

• has owned renewals + expansions end-to-end

• has managed individual accounts $300K+ ARR

• can operate credibly with VP/C-level stakeholders

• can speak “technical enough” to thrive in an AI + automation company (you don’t need to be an engineer, but you need to be fluent).

What Success Looks Like (First 90–180 Days)

• Take ownership of a defined book of business and establish exec relationships across each account (economic buyer + champion + operators).

• Implement a consistent QBR and account planning cadence that ties outcomes → roadmap → expansion opportunities.

• Build and maintain an expansion pipeline that reflects clear hypotheses, stakeholder mapping, and next steps.

• Run renewal cycles proactively (no “surprise renewals”), with clean forecasting and risk visibility.

• Partner with Delivery/Engineering to translate delivery progress into commercial moments: new use cases, additional AI Employees, new teams, higher volumes, or longer-term contracts.
  

Responsibilities

Revenue Ownership (Renewals + Expansion)

• Own renewal strategy and execution for assigned accounts: timeline management, stakeholder alignment, value narrative, pricing/packaging conversations, and commercial negotiation.

• Drive expansion through structured account plans, opportunity discovery, and cross-functional orchestration.

• Maintain a forecastable book: renewal risk ratings, expansion pipeline stages, close plans, and next-step rigor.

Executive Anchoring & Account Strategy

• Build strong relationships with executive stakeholders and “anchor” Supernal at the leadership level (not just day-to-day users).

• Lead Quarterly Business Reviews (QBRs) with a clear, repeatable structure:

• outcomes achieved and ROI story

• adoption and performance insights

• roadmap + next wave of opportunities

• commitments, timelines, and exec-level decisions needed

Value Realization & Cross-Functional Orchestration

• Partner with delivery and technical teams to ensure successful deployments and outcomes are documented, communicated, and leveraged.

• Translate product usage + workflow impact into a defensible narrative that supports renewals, upsells, and multi-year expansions.

• Bring market/customer feedback back to Product in a way that’s actionable (patterns, priorities, commercial implications).

Operating Cadence & Internal Systems

• Maintain clean account documentation in CRM and internal tooling (stakeholder maps, meeting notes, next steps, renewal dates, risk flags, and expansion plans).
  

• Create repeatable internal playbooks for:

• renewal process management

• QBR structure and templates

• exec comms and escalation paths

• expansion opportunity discovery frameworks

Ideal Candidate Profile

Experience

• 5+ years in a quota-carrying or revenue-owning account management role (B2B).

• Proven history managing:

• individual accounts $300K+ ACV

• a $1M+ book of business

• full-cycle renewals + expansions (not “handoff and hope”).

• Comfortable selling into and expanding across multiple stakeholders (economic buyer, champion, operators, technical).
  

Skillset

• Strong commercial instincts: can run a renewal like a deal cycle and an expansion like a strategic sales motion.

• Excellent executive presence: credible with VP/C-suite, able to drive alignment and decisions.

• Process-oriented: builds rhythm, playbooks, clean pipelines, and predictable reporting.

• Technical fluency: understands how AI solutions are deployed into workflows, can speak to data, integrations, and automation at a high level.
  

Mindset

• High ownership and high standards.

• Comfortable in a fast-changing startup environment where ambiguity is normal and outcomes matter more than activity.

• Proactive and direct communicator — you surface risks early and drive next steps without waiting to be asked.

Compensation & Benefits

Compensation will be competitive and aligned to senior revenue ownership.
$120K-$150K Base+ & Equity

Benefits

• medical / dental / vision / FSA / HSA

• 401(k) through Empower

• fully remote team

Why This Role Matters at Supernal

Our customers are adopting AI in a way that impacts how their business runs. The AM function is the connective tissue between delivered outcomes and commercial growth — ensuring Supernal is not just a vendor, but a long-term operating partner. This role directly influences retention, expansion, and how we scale customer value as we grow.