Account Manager

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

As an Account Manager, you will play a pivotal role in expanding and nurturing strategic partnerships within a portfolio of high-value institutional accounts. You will drive growth by building and strengthening relationships, leading data-driven account strategies, and delivering tailored solutions to meet the evolving needs of our customers. This is an exciting opportunity for a self-motivated and strategic thinker who thrives in consultative sales environments.

You will report to the Regional Sales Director and will be responsible for managing 150-250 key institutional accounts. In this role, you will lead with purpose, analyze customer data to uncover actionable insights, and identify new opportunities to accelerate growth across both journal and non-journal product offerings.

Job Responsibilities:

• Own & Grow Accounts: Manage a diverse portfolio of 150-250 institutional accounts, driving measurable revenue growth and exceeding targets.
• Strategic Leadership: Collaborate with internal teams (POD members) to develop comprehensive, forward-thinking account plans and revisit strategies to ensure continuous success throughout the year.
• Data-Driven Insights: Leverage customer usage data and performance trends to evaluate account health, proactively addressing challenges and opportunities for growth.
• Renewals & Negotiations: Lead the negotiation of renewal agreements, ensuring terms are mutually beneficial while meeting internal revenue goals and compliance requirements.
• Cross-Selling & Upselling: Identify opportunities to cross-sell and upsell Wiley’s full portfolio by understanding the unique needs of each institution and offering tailored solutions.
• Customer Research: Continuously research and analyze client organizations to understand their strategic goals and provide solutions that align with their mission and vision.
• Build & Expand Relationships: Cultivate and deepen relationships with key decision-makers, influencers, and stakeholders at client institutions to ensure ongoing satisfaction and long-term partnership.
• Data-Driven Negotiations: Navigate complex negotiations with a strategic, consultative approach to secure win-win agreements and achieve favorable outcomes.
• CRM Excellence: Maintain an accurate, up-to-date pipeline in CRM systems, providing timely forecasts and insights to leadership.
• Cross-Functional Collaboration: Work seamlessly with customer success, sales operations, editorial, and other teams to deliver an exceptional customer experience.
• Industry Presence: Represent Wiley at conferences and industry events, showcasing our innovations and building brand awareness.

Required Qualifications:

• Bachelor’s degree (4-year).
• Minimum 5 years of proven success managing complex, strategic accounts and consistently exceeding sales targets.
• Experience in consultative sales with a track record of achieving financial goals in a high-impact role.
• Strong ability to collaborate across teams and regions to drive collective success.
• Exceptional ability to understand and diagnose the unique needs of institutional clients, providing value-driven solutions.
• Strong written and verbal communication skills, with an emphasis on crafting tailored messaging and building lasting client relationships.
• Ability to work independently and manage your own book of business with a proactive and entrepreneurial mindset.
• Proven experience in leading data-driven negotiations, finding opportunities for growth, and creating win-win outcomes.
• Willingness to travel up to 40% to meet with clients and attend industry events.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. 

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. 

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. 
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.
When applying, please attach your resume/CV to be considered.

Salary Range: