The Account Manager – Janitorial Services is responsible for overseeing day-to-day janitorial operations for assigned accounts while ensuring exceptional service delivery, customer satisfaction, and contract compliance. This role serves as the primary point of contact for clients and leads on-site teams to maintain cleanliness, safety, and operational efficiency.
Responsibilities-
Manage and maintain strong client relationships, acting as the main point of contact for assigned accounts
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Oversee daily janitorial operations, ensuring all services are delivered according to contract specifications
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Supervise, train, and support janitorial staff, including scheduling, performance management, and coaching
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Conduct regular site inspections to ensure quality standards, safety requirements, and compliance are met
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Address client inquiries, service requests, and concerns in a timely and professional manner
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Coordinate staffing needs, including hiring, onboarding, and coverage for call-outs or absences
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Monitor labor hours, equipment usage, and supply inventory to manage costs and support budget goals
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Ensure compliance with company policies, OSHA standards, and local/state regulations
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Prepare reports, document service levels, and communicate updates to management as needed
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Support contract renewals, service enhancements, and continuous improvement initiatives
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High school diploma or GED required; additional education preferred
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3+ years of experience in janitorial, facility services, or building maintenance management
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Prior experience managing employees in a service-based or operations environment
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Strong customer service and relationship-management skills
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Ability to lead teams, multitask, and work in a fast-paced environment
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Proficiency with scheduling, reporting, and basic computer applications
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Bilingual (English/Spanish) preferred in some locations
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Valid driver’s license and ability to travel between sites, as required
Physical & Work Requirements
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Ability to walk job sites, stand for extended periods, and occasionally lift up to 25–40 lbs
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Flexible schedule, including early mornings, evenings, weekends, or on-call support as needed
Skills Required
- High school diploma or GED
- 3+ years experience in janitorial, facility services, or building maintenance management
- Prior experience managing employees in a service-based or operations environment
- Strong customer service and relationship-management skills
- Ability to lead teams, multitask, and work in a fast-paced environment
- Proficiency with scheduling, reporting, and basic computer applications
- Additional education
- Bilingual (English/Spanish)
- Valid driver's license and ability to travel between sites
- Flexible schedule, including early mornings, evenings, weekends, or on-call support
- Ability to walk job sites, stand for extended periods, and occasionally lift 25-40 lbs
ABM Industries Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABM Industries and has not been reviewed or approved by ABM Industries.
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Healthcare Strength — Health coverage includes medical, dental, and vision, with some options described as strong (including no‑deductible choices) and added features to support condition management alongside expanded wellness benefits. Programs such as an Employee Assistance Program and FSA/HSA options further support physical and mental wellbeing.
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Retirement Support — A 401(k) savings plan with company match and immediate vesting supports long‑term savings. Complementary protections like life, AD&D, and disability insurance bolster financial security.
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Wellbeing & Lifestyle Benefits — Perks such as paid holidays, vacation and sick/bereavement time, commuter benefits, and discount programs are part of the offering. An emergency relief fund for financial hardship provides additional practical support for eligible employees.
ABM Industries Insights
What We Do
Commercial Cleaning Service That Shines There’s more to janitorial services than a mop hitting the floor. Environmental concerns and new technologies have taken commercial cleaning service to a new level. ABM Janitorial Services combines today’s technology with more than 100 years of innovative experience. That means we can offer you a full range of solutions based on your individual needs – at one site or for multiple locations nationwide. Our uniformed, trained workers use our private label cleaning products and the best equipment for doing the job right. Quality work is reinforced through inspections, detailed record keeping, and exception reporting. Choose ABM for your janitorial services today.
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