About Kody: Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated and experienced Account Manager / Team Lead to join the team.
Role Overview: We are seeking a results-oriented, strategic, and experienced Account Manager with proven team management capabilities. This role combines client-facing responsibilities—delivering exceptional service and fostering strong, lasting relationships with enterprise clients—with leading, mentoring, and driving the performance of the account management team.
Responsibilities:
- Team Leadership & Management: Lead, mentor, and empower a team of Account Managers to achieve team targets and delivery metrics. Set clear KPIs, oversee daily performance, conduct regular 1-on-1s, and foster a collaborative, high-performing team culture.
- Relationship Management: Build deep, trusting relationships with decision makers and C-level executives on our strategic enterprise accounts. Establish a global network within Kody and work collaboratively across cultures and time zones.
- Consultation & Escalation: Act as the primary escalation point for complex client issues, guiding the team and collaborating with internal stakeholders to deliver timely, high-impact solutions.
- Business Development & Strategy: Oversee account growth strategies. Drive upselling and cross-selling initiatives across the client portfolio by aligning Kody’s products and services with client business goals.
- Feedback & Innovation: Gather and analyse client feedback, providing actionable insights to Product and Technology teams to continuously enhance product offerings and service delivery.
- Analysis & Reporting: Track and report on overall Account Management team performance, pipeline, and client satisfaction metrics (e.g., NPS, retention, churn). Use data-driven insights to optimize account management workflows.
- Onboarding & Enablement: Oversee client onboarding processes, ensuring seamless execution, addressing technical/operational challenges, and driving product adoption.
Requirements
- 5–10 years of experience managing enterprise-level key accounts (B2B) in a complex environment, with proven experience in leading, managing, or mentoring small-to-medium teams.
- Professional experience in a Fintech, SaaS, or payment services company is required.
- Previous experience engaging with hospitality sectors is a strong bonus.
- Demonstrated strategic thinking, problem-solving abilities, and strong people leadership skills.
- Ability to manage multiple priorities and lead a team in a fast-paced, high-growth environment.
- Proficiency in Google Workspace, Microsoft Office, and CRM software (e.g., Salesforce, HubSpot).
- Flexible across time zones to collaborate with a global team.
- Fluent in English, Mandarin, and Cantonese (both spoken and written).
Benefits
- Lead a dynamic and innovative team in a rapidly growing company globally
- Competitive salary and benefits package.
- Opportunities for career growth in leadership and strategy.
- Collaborative, inclusive environment where your contributions are recognised and valued.
Skills Required
- 5-10 years managing enterprise-level B2B key accounts
- Experience leading, managing, or mentoring small-to-medium teams
- Professional experience in Fintech, SaaS, or payment services
- Experience engaging with hospitality sector
- Demonstrated strategic thinking, problem-solving, and people leadership
- Ability to manage multiple priorities in a fast-paced, high-growth environment
- Proficiency in Google Workspace and Microsoft Office
- Proficiency with CRM software (e.g., Salesforce, HubSpot)
- Flexible across time zones to collaborate with a global team
- Fluent in English, Mandarin, and Cantonese (spoken and written)
What We Do
Kody is on a mission to make in-person payment acceptance easy. Today, paying in person presents common problems for businesses, such as high costs, long queues, and limited choice of payment methods. Kody fully integrates the payment ecosystem. This way, businesses can offer customers more control over their payment choices to make transactions quicker and simpler. Founded by a small group of final-year high school students and launched in July 2022, 24-year-old founder Yoyo Chang (CEO) studied at the University of Cambridge & York whilst raising US$10M. Today, Kody's platform is growing to connect millions of end-users with venues all over the world.
