Help shape how a critical client-facing service runs—today and for the future. You’ll lead strategic improvements that raise capacity, quality, and resiliency across complex workflows. We’ll look to you to bring structure to ambiguity, align senior partners, and turn ideas into outcomes. You’ll have visibility, autonomy, and the opportunity to grow your leadership scope. If you enjoy building operating models and delivering change at scale, we’d like to meet you.
As a Senior Operations Manager within Client Account Services team, you will lead strategy, governance, and cross-functional delivery to improve service performance and enable sustainable operating gains. You’ll translate business priorities into a clear roadmap, drive operating model reviews, and ensure execution discipline across milestones, risks, and benefits realization. You’ll partner with senior leaders across technology, product, risk, compliance, finance, and the business to align priorities and unblock decisions. You’ll embed a strong controls mindset while continuously improving processes and ways of working. You’ll also lead and develop managers and teams, reinforcing accountability and inclusive leadership.
Client Account Services supports core account servicing capabilities and operational processes that enable a strong client experience. We work across functions to improve throughput and quality while strengthening governance, controls, and transparency. Our work blends day-to-day operational excellence with multi-year modernization through process and technology change.
Job responsibilities:
- Define and evolve the Client Account Services strategy aligned to business priorities and translate it into a measurable multi-year roadmap
- Identify emerging trends and apply automation, artificial intelligence, process mining, and data modernization to deliver measurable operating gains
- Lead end-to-end operating model reviews and redesign across roles, workflows, governance, and metrics to improve throughput, quality, and resiliency
- Represent Client Account Services in senior steering committees by clearly communicating progress, risks, dependencies, and decisions needed
- Establish and run a disciplined governance cadence, including decision logs, ownership clarity, and follow-through across forums and working groups
- Drive execution rigor across milestones, risks, assumptions, issues, dependencies, capacity, financials, and benefits realization to ensure outcomes land
- Build trusted partnerships across technology, product, risk, compliance, finance, and business stakeholders to align priorities and deliver change
- Produce executive-ready narratives, updates, and decision memos tailored to senior decision-makers
- Own service performance by defining key performance indicators and service levels, embedding controls, and enabling continuous improvement
- Lead cross-functional delivery (direct and matrixed) to implement process and technology change at scale
- Coach and develop managers and teams by setting clear objectives, reinforcing accountability, and building an inclusive high-performance culture
Required qualifications, capabilities, and skills:
- Bachelor's degree
- At least 10 years of experience in operations, transformation, and/or change management roles within financial services industry
- Prior experience in team management is required
- Experience leading operations, transformation, and/or large-scale program delivery in a complex, regulated environment
- Ability to influence senior executive forums with decision-oriented communication and clear recommendations
- Demonstrated success leading through ambiguity and delivering measurable outcomes
- Experience leading cross-functional stakeholders and driving alignment in matrixed organizations
- Knowledge of operational risk, controls, performance management, and process optimization
- Skill creating executive-ready materials, including updates, narratives, and decision memos
- People leadership experience coaching managers and building accountable, outcomes-focused teams
Preferred qualifications, capabilities, and skills:
- Experience modernizing operations through digital transformation, including automation, workflow tools, analytics, and artificial intelligence or machine learning
- Familiarity with Lean, Six Sigma, process mining, and continuous improvement practices
- Experience managing budgets, vendors, and multi-year investment roadmaps
- Advanced structured problem-solving and data-driven management practices
- Strong negotiation and conflict management skills in cross-functional environments
Skills Required
- Bachelor's degree
- At least 10 years of experience in operations, transformation, and/or change management within financial services
- Prior experience in team management
- Experience leading operations, transformation, or large-scale program delivery in a complex, regulated environment
- Ability to influence senior executive forums with decision-oriented communication and clear recommendations
- Demonstrated success leading through ambiguity and delivering measurable outcomes
- Experience leading cross-functional stakeholders and driving alignment in matrixed organizations
- Knowledge of operational risk, controls, performance management, and process optimization
- Skill creating executive-ready materials, including updates, narratives, and decision memos
- People leadership experience coaching managers and building accountable, outcomes-focused teams
- Experience modernizing operations through digital transformation, including automation, workflow tools, analytics, and AI/ML
- Familiarity with Lean, Six Sigma, process mining, and continuous improvement practices
- Experience managing budgets, vendors, and multi-year investment roadmaps
- Advanced structured problem-solving and data-driven management practices
- Strong negotiation and conflict management skills in cross-functional environments
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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