Account Manager

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Description

1. Operational Quality Monitoring: Monitor daily operational exception data, analyze root causes, and drive the operations team to resolve issues quickly, ensuring KPI compliance with customer contracts and enhancing the full lifecycle service experience. Customer

2. Relationship Maintenance: Regularly visit customers, conduct needs assessments and deepen customer relationships to build and maintain trust. Resolve logistics service issues to improve customer satisfaction and increase wallet share.

3. Process Optimization Drive: Analyze operational data and business scenarios to build lean management models, drive cross-departmental process optimization and product iteration, reduce project loss risks, and improve operational efficiency.

4. Opportunity Identification and Conversion: Track existing revenue achievement, analyze reasons for underperformance and develop remedial actions, identify customer potential needs, promote new business implementation, and drive revenue growth.

5. Cross-Departmental Coordination Management: Coordinate internal and external resources, align with operations, sales, product, and other departments to respond quickly to customer needs and drive the standardization of complex supply chain solutions.

Job Requirement:

1. 3 years of experience in logistics, supply chain, account management, customer success, or project management, preferably within the logistics industry. 2. Strong customer relationship management and business development skills, with the ability to manage key accounts, identify opportunities, and drive revenue growth.

3. Excellent analytical and cross-functional coordination skills, capable of driving operational improvements, resolving issues, and enhancing customer satisfaction.

4. Ability to communicate professionally in Chinese and Korean, or Korean and English.

직무 설명 (Job Description)

1. 운영 품질 모니터링: 일일 운영 예외 데이터를 모니터링하고, 근본 원인을 분석하여 운영팀이 문제를 신속하게 해결할 수 있도록 지원합니다. 고객 계약상의 KPI를 준수하고, 고객의 전체 서비스 라이프사이클 경험을 향상시킵니다.

2. 고객 관계 유지: 정기적으로 고객을 방문하고, 니즈를 파악하며 고객과의 관계를 강화하여 신뢰를 구축 및 유지합니다. 물류 서비스 관련 문제를 해결하여 고객 만족도를 높이고 Wallet Share를 확대합니다.

3. 프로세스 최적화 추진: 운영 데이터와 비즈니스 시나리오를 분석하여 린(Lean) 관리 모델을 구축하고, 부서 간 프로세스 최적화 및 제품 개선을 추진하여 프로젝트 손실 리스크를 줄이고 운영 효율성을 향상시킵니다.

4. 비즈니스 기회 발굴 및 전환: 기존 매출 실적을 추적하고, 실적 부진 원인을 분석하여 개선 방안을 수립합니다. 고객의 잠재적인 니즈를 발굴하고 신규 비즈니스 도입을 추진하여 매출 성장을 이끕니다.

5. 부서 간 협업 및 조율: 내부 및 외부 자원을 조율하고, 운영, 영업, 제품 등 관련 부서와 협업하여 고객 요구에 신속하게 대응하고 복잡한 공급망 솔루션의 표준화를 추진합니다.

자격 요건 (Job Requirements)

1. 물류, 공급망(Supply Chain), Account Management, Customer Success 또는 Project Management 분야에서 3년 이상의 경력을 보유하신 분을 우대하며, 물류 업계 경험이 있으신 분을 선호합니다.

2. 우수한 고객 관계 관리 및 비즈니스 개발 역량을 보유하고, 주요 고객(Key Account)을 관리하며 비즈니스 기회를 발굴하고 매출 성장을 이끌 수 있는 분.

3. 뛰어난 분석력과 부서 간 협업 능력을 바탕으로 운영 개선을 추진하고, 문제를 해결하며 고객 만족도를 향상시킬 수 있는 분.

4. 중국어와 한국어 또는 한국어와 영어로 원활한 비즈니스 커뮤니케이션이 가능하신 분.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

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