Job Title: Account Manager
About NxaTel:
NxaTel Pty Ltd is revolutionizing the telecommunications industry with our innovative communication tool that disrupts the stagnant $50 billion UCaaS (Unified Communications as a Service) market. Our platform offers easy integrability and advanced features, allowing startups and small to medium businesses (SMBs) across South Africa and Africa to effortlessly purchase or port instant local numbers from over 10+ countries.
At NxaTel, we empower SMBs to grow boldly by transforming the way they communicate and connect with their customers, partners, and teams.
Job Overview:
We are seeking a results-driven and customer-focused Account Manager to join our dynamic team at NxaTel. As an Account Manager, you will play a pivotal role in fostering strong relationships with our key clients. You will serve as their trusted advisor, understanding their unique business communication needs, and ensuring they leverage our cutting-edge solutions to drive growth and success.
Key Responsibilities:
- Develop and maintain long-term relationships with assigned client accounts to achieve high levels of customer satisfaction and retention.
- Serve as the primary point of contact for clients, understanding their business goals and challenges.
- Collaborate cross-functionally with Sales, Customer Support, and Product teams to ensure seamless delivery of services and solutions.
- Proactively identify opportunities for upselling or cross-selling additional products and services that align with clients' needs and objectives.
- Prepare and deliver compelling presentations, proposals, and contract negotiations.
- Monitor and analyze client usage patterns and metrics to provide insights and recommendations for optimizing their experience.
- Address client inquiries and resolve issues promptly and effectively, ensuring a positive client experience throughout the lifecycle.
Requirements
Skills and Qualifications:
Proven experience as an Account Manager, Sales Executive, or similar role in the telecommunications or technology industry, with a track record of exceeding sales targets and client retention goals.
Strong understanding of UCaaS solutions and the ability to articulate technical concepts to non-technical audiences.
Excellent communication, negotiation, and presentation skills.
Ability to thrive in a fast-paced, entrepreneurial environment with a high degree of autonomy and accountability.
Bachelor’s degree in Business Administration, Sales, Marketing, or a related field preferred.
Experience with CRM software (e.g., Salesforce) and proficiency in Microsoft Office Suite.
Why Join Us:
Joining NxaTel means being at the forefront of disrupting the future of business communication. You will have the opportunity to work with innovative technology solutions that empower SMBs to compete and thrive in a digital-first world. We offer competitive compensation packages, ongoing training and development opportunities, and a collaborative work environment where your ideas and contributions are valued.
How to Apply:
If you are passionate about driving customer success and shaping the future of telecommunications, we want to hear from you! Please submit your resume and a cover letter outlining your qualifications and interest in the Account Manager position at NxaTel to email [email protected].
Grow boldly with NxaTel and help us redefine business communication for SMBs across Africa and the world!
Skills Required
- Proven experience as an Account Manager, Sales Executive, or similar role in telecommunications or technology
- Track record of exceeding sales targets and client retention goals
- Strong understanding of UCaaS solutions and ability to explain technical concepts to non-technical audiences
- Experience with CRM software (e.g., Salesforce) and proficiency in Microsoft Office Suite
- Excellent communication, negotiation, and presentation skills
- Ability to thrive in a fast-paced, entrepreneurial environment with high autonomy and accountability
- Bachelor's degree in Business Administration, Sales, Marketing, or related field
What We Do
NXA Solutions is a leading AI automation agency that helps businesses unlock the future through intelligent automation solutions. They engineer digital nervous systems for enterprises, building sovereign AI infrastructures, autonomous agents, and predictive engines. Their bespoke services include AI chatbots, ERP automation, and custom AI development, all designed to transform corporate data into a competitive weapon and streamline business operations.
