Blue Yonder is a global software company that provides AI-driven supply chain and retail solutions to help organizations forecast demand, optimize inventory, and orchestrate fulfillment across omnichannel operations. Its Luminate platform leverages machine learning, real-time data, and prescriptive analytics to improve planning and execution for retailers, manufacturers, distributors, and logistics providers. Blue Yonder is headquartered in the U.S. and serves enterprise customers worldwide.
Role summary: Manage a defined portfolio of mid-market B2B customers to ensure retention, adoption, and revenue growth. Act as the primary day-to-day contact, delivering value through proactive account planning, renewal management, and coordination of cross-functional teams to resolve issues and drive expansion.
- Own relationship management for assigned accounts; build trust with key stakeholders.
- Develop and execute account plans that target renewal, upsell, and expansion opportunities.
- Drive contract renewals and achieve assigned revenue/retention targets.
- Monitor product usage/adoption and lead customer enablement activities to maximize value and reduce churn.
- Coordinate cross-functional delivery (support, implementation, product, professional services) to resolve escalations and ensure successful outcomes.
- Run quarterly business reviews and regular cadence meetings; communicate value and ROI to customer stakeholders.
- Maintain accurate account records, pipeline and forecasts in CRM.
- Identify at-risk accounts early and implement remediation or success plans.
- Capture customer feedback and surface product/market insights to internal teams.
- Renewal rate and churn
- Quota attainment (renewal + expansion revenue)
- Net Revenue Retention (NRR)
- Customer satisfaction (CSAT/NPS)
- Product adoption and time-to-value metrics
- Forecast accuracy
- 2–4 years’ experience in B2B account management, customer success, or commercial customer-facing role (SaaS experience preferred).
- Proven track record meeting renewal and/or upsell targets.
- Strong stakeholder management and executive communication skills.
- Comfortable working cross-functionally and managing escalations.
- Proficiency with CRM tools (Salesforce preferred) and standard office productivity tools.
- Analytical problem-solving and basic familiarity with usage/adoption metrics.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- 2-4 years' experience in B2B account management, customer success, or commercial customer-facing role
- SaaS experience
- Proven track record meeting renewal and/or upsell targets
- Strong stakeholder management and executive communication skills
- Comfortable working cross-functionally and managing escalations
- Proficiency with CRM tools
- Salesforce experience
- Proficiency with standard office productivity tools (e.g., Microsoft Excel)
- Analytical problem-solving and basic familiarity with usage/adoption metrics
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
