Kia ora!
Help shape the future of business travel by building trusted partnerships, delivering commercial value, and helping organisations travel smarter. As our next Account Manager Tandem Travel, you’ll play a key role in strengthening customer relationships, unlocking growth opportunities and delivering outstanding travel management solutions across a portfolio of corporate and government customers.
Tandem Travel is Air New Zealand’s dedicated travel management business, helping organisations navigate complex travel needs with confidence. In this role, you’ll manage a portfolio of strategically important customers, working closely with stakeholders to understand their objectives, optimise travel programmes and deliver measurable business outcomes.
What you’ll be doing
- Manage and grow a portfolio of customers across SME, corporate and government segments, delivering against revenue, retention and growth objectives
- Identify, develop and convert new business opportunities, including opportunities across SMEs, corporate customers, and government organisations
- Build strong relationships with stakeholders across customer organisations, from travel coordinators through to senior decision-makers
- Develop and execute strategic account plans that strengthen long-term partnerships and increase customer value
- Analyse travel data and performance trends to provide insights that support cost control, traveller experience and programme effectiveness
- Identify opportunities to expand services, improve programme adoption and increase share of wallet across customer accounts
- Partner with internal teams to deliver exceptional service, resolve issues proactively and drive continuous improvement
- Lead customer reviews, business updates and training initiatives that support customer success and engagement.
What we’re looking for
- Ideally 3 to 5 years’ experience in account management, sales, customer relationship management or business development
- Experience working with SME, corporate, government or global travel partner customers, such as AMEX GBT, would be advantageous
- Experience within corporate travel, travel management, aviation, tourism, hospitality or another service-based commercial environment would be advantageous
- Proven success managing customer portfolios and delivering revenue, retention or growth outcomes
- Strong commercial acumen with the ability to identify opportunities and deliver mutually beneficial solutions
- Excellent relationship management skills with confidence engaging a wide range of stakeholders
- Strong analytical capability, with the ability to turn data and insights into meaningful recommendations
- Excellent communication, presentation and influencing skills
- Strong organisation and planning skills, with the ability to manage multiple priorities effectively
- A customer-focused mindset and commitment to delivering high-quality outcomes.
If you bring most of this experience, along with transferable skills and the drive to grow, we’d love to hear from you.
Why join Air New Zealand?
We want our people to live their best lives and access great benefits that support their lives outside work.
- Discounted travel for you, your friends and whānau across Air New Zealand and partner airlines
- FlexiLeave, giving you the option to purchase up to four extra weeks of leave each year
- Learning and development opportunities that support your growth and future career pathways
- Access to wellbeing support, including EAP services, wellbeing resources and peer support networks
- Great employee discounts across hotels, retail, banking, insurance, gyms and more.
Take flight and apply now
If you enjoy building meaningful customer relationships, identifying commercial opportunities and delivering solutions that create lasting value, this is your opportunity to make a real impact. Join a business where your expertise will help shape customer success, protect key partnerships, and support the continued growth of Tandem Travel.
Applications close Tuesday, 11th August
Additional InformationAt Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.
If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
Skills Required
- 3 to 5 years' experience in account management, sales, customer relationship management or business development
- Experience working with SME, corporate, government or global travel partner customers (eg AMEX GBT)
- Experience within corporate travel, travel management, aviation, tourism, hospitality or other service-based commercial environment
- Proven success managing customer portfolios and delivering revenue, retention or growth outcomes
- Strong commercial acumen with the ability to identify opportunities and deliver mutually beneficial solutions
- Excellent relationship management skills and confidence engaging a wide range of stakeholders
- Strong analytical capability, able to turn data and insights into meaningful recommendations
- Excellent communication, presentation and influencing skills
- Strong organisation and planning skills, with the ability to manage multiple priorities effectively
- Customer-focused mindset and commitment to delivering high-quality outcomes
What We Do
Kia Ora, Ni Hao, Gidday, konnichiwa, Talofa, Bula, Hello and Welcome to Air New Zealand, your journey starts here. Air New Zealand is one of the world's leading airlines, known around the world, not just for our name and our innovation but also for our reputation. We are recognised as "New Zealand's Most Reputable Organisation" for our strong leadership, customer service orientation, innovation, brand, corporate values, and our role as a strong ambassador for New Zealand. Each year we make sure our passengers who fly to, from and within New Zealand enjoy our uniquely Kiwi way of doing things. At Air New Zealand, we are all about people. Ambitious, helpful, proud, down-to-earth, caring people, who look after the needs of more than 13 million people every year. We look at ways of making the experience better for our customers and allowing people to experience our New Zealand. Our people drive us to be among the world's best, frequently winning awards in all aspects of our operations, testament to the Air New Zealanders living this culture daily, in the way they deliver customer experience. Whilst it's led from the top, it is delivered by thousands of people, constantly doing things that make a big difference!
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