About PartsSource
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
Key Responsibilities:
- Own and manage a portfolio of strategic partnerships, ensuring full program effectiveness
- Develop and implement partnership strategies to drive business growth and mutual value, align key objectives, and drive adoption.
- Foster strong relationships with key partners and serve as the primary point of contact, responsible for driving relationships at executive and leadership level.
- Work closely with executive stakeholders to understand business needs and objectives. Facilitate executive-level meetings and presentations to discuss partnership progress and opportunities.
- Ensure effective communication and collaboration across internal teams and with external partners.
- Lead and manage partnership programs from initiation through execution and delivery.
- Oversee the development and implementation of program plans, timelines, and budgets.
- Monitor program performance and ensure all deliverables are met on time and within scope.
- Identify potential risks and develop mitigation strategies.
- Proactively address challenges and resolve issues to maintain program momentum.
- Define and track key performance indicators (KPIs) to measure partnership success.
- Continuously assess and improve partnership processes and methodologies.
- Stay current with industry trends and best practices in program management and strategic partnerships.
- Partner with product and voice of customer team to ensure clear feedback loops to customer.
- Responsible for direct management of Account Managers within book of business.
- Operational oversight of customer experience – point of escalation.
- Identify and drive a solution oriented approach to ensure a best in class customer experience – champion new initiatives and models of collaboration within the partnership.
- Educated internal stakeholders and teams on partnership positioning, goals and objectives.
Qualifications:
- Bachelor's degree in Business Administration, Management, Healthcare Administration, Engineering or a related field.
- Master’s degree or MBA is preferred.
- 10+ years of experience in program management, with a focus on strategic partnerships.
- Proven track record of managing and delivering large-scale partnership programs.
- Experience working with executive stakeholders and cross-functional teams.
- Strong leadership and team management abilities.
- Excellent communication, negotiation, and relationship-building skills.
- Strategic thinker with the ability to drive results and manage complex programs.
- Experience leading and managing teams within territory or region.
Benefits & Perks
- Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
- Career and professional development through training, coaching and new experiences.
- Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
- Inclusive and diverse community of passionate professionals learning and growing together.
Interested?
We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.
About PartsSource
Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment.
In 2021, Bain Capital invested in the platform, further accelerating our growth and long-term impact within the healthcare industry.
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Read more about us here:
- PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
- PartsSource Named One of the Top 100 Healthcare Technology Companies of 2023
- WSJ: Bain Capital Private Equity Scoops Up PartsSource
- PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List
PartsSource values diversity and is committed to Equal Employment Opportunity, ensuring decisions are made regardless of race, gender, disability, or background. We welcome applicants from all walks of life and are dedicated to providing an accessible hiring process for everyone.
Legal authorization to work in the U.S. is required.
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What We Do
PartsSource is the leading evidence-based B2B vertical marketplace and supply chain software platform used by the healthcare provider and supplier ecosystem to improve essential clinical operations, staff productivity, costs, asset uptime and supply chain resiliency. Today we help more than 5,000 member hospitals and more than 15,000 clinical sites achieve sustainable savings and efficiencies. As healthcare’s leading source of the knowledge, processes and components – we can transform your supply chain, the way you work and most importantly, ensure healthcare is always available. In addition to automating the highly complex workflow associated with procurement and vendor management, our team can work with you to identify new opportunities for efficiencies and improved availability, so that your healthcare is always on
