Account Manager - SMB

Posted Yesterday
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New York, NY, USA
In-Office
140K-160K Annually
Junior
Software
The Role
Manage and grow existing SMB accounts by owning the full sales cycle, identifying upsell and cross-sell opportunities, analyzing customer data for expansion, becoming a product expert, collaborating with SDR/CSM teams, and delivering exceptional customer service while meeting quota.
Summary Generated by Built In
 

About Connecteam:

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.

We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.

Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.

Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

Responsibilities:

  • Identify and execute upselling and cross-selling opportunities with existing customers.
  • The Account Manager position is a quota-carrying position; you will own the full sales cycle, managing your own account pipeline and contributing to the team’s pipeline.
  • Becoming a product expert
  • Analyze customer data to identify expansion opportunities.
  • Be the face of the company – Connecteam is known for our outstanding customer service and approach
  • Collaborate with SDR and CSM teams to ensure a seamless customer experience.
  • Influence the product based on customers' demands and needs
  • Manage multiple tasks and projects in a fast-paced and high-pressure environment.
  • Initiative, independence and ownership

Requirements:

  • 1-2 years of experience as an Account Manager/Account Executive at a SaaS company - MUST
  • Energetic, positive, and motivated - MUST
  • Strong record of closing deals and over-achieving monthly quotas
  • Strong customer relationship skills and the ability to interact with individuals at all levels in an organization.
  • Ability for self-learning and highly independent
  • Strong team player with excellent communication and collaboration skills.
  • Ability to thrive in a high-pressure and busy work environment.
  • Working remotely from 9:00 AM to 6 PM Monday-Friday.

What We Offer:

  • Medical coverage.
  • Insurance plan.
  • 401K
  • Paid time off for vacation, sick days.

Compensation range:

  • OTE: $140K-$160K 

If you are passionate about selling, driving growth and have the required experience and skills, we would love to hear from you!
#LI-Remote


Joining Connecteam Is The Smart Move:
  • We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
  • We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
  • We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. 
  • We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
  • Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. 
Together we will shape the future of work!

Our privacy policy

Skills Required

  • 1-2 years of experience as an Account Manager/Account Executive at a SaaS company
  • Quota-carrying: own full sales cycle and manage account pipeline
  • Strong record of closing deals and over-achieving monthly quotas
  • Energetic, positive, and motivated
  • Strong customer relationship skills; ability to interact with individuals at all levels
  • Ability for self-learning and to work highly independently
  • Strong team player with excellent communication and collaboration skills
  • Ability to thrive in a high-pressure and busy work environment
  • Working remotely from 9:00 AM to 6 PM Monday-Friday
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The Company
HQ: New York, New York
285 Employees
Year Founded: 2014

What We Do

Connecteam is the employee management app that connects everything a business needs from field to office, all in one place. From massive Enterprises, small businesses and every mom-and-pop shop around, hundred of thousands of people worldwide choose Connecteam to connect their staff, manage day-to-day operations, and drive their business forward. A message from the CEO: “We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage and run their frontline workforce. We understand how complicated running a business is and we’re here to help companies drive operational efficiency, gain business oversight and improve employee experience and engagement; all with one affordable tool that meets and exceeds today’s expectations for user experience in 2022.”

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