Field Engineer

Posted An Hour Ago
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Hiring Remotely in Buffalo, NY, USA
In-Office or Remote
73K-87K Annually
Senior level
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
Unlock the potential of the physical economy.
The Role
Perform onsite installations, troubleshooting, QA, and support for Motive hardware and software. Train and certify partners, build installation content and hardware lab, participate in product tests, and provide product feedback to engineering teams.
Summary Generated by Built In

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

Summary

As a Motive Field Engineer, you will be a key member of the Field Engineering team. You are a technologist and a resourceful problem solver who possesses a deep understanding of Motive Hardware, industry best practices, and optimal installation techniques.

You will serve as a role model for Motive quality standards and a go-to resource. You will play a key role in enabling others to deploy Motive hardware seamlessly and in creating technical installation training content.

Simply put, you will be the hands-on expert ensuring our hardware and software are successfully deployed in the field. You will not only execute installations but also train partners, troubleshoot complex issues, and provide critical feedback to our product teams to ensure the ongoing supportability of our technology.

What You’ll Do
  • Become the Subject Matter Expert on the Motive Hardware & Software Product Suite and deployment practices.
  • Provide strategic onsite presence to install, supervise, troubleshoot, QA, and support Motive implementations.
  • Build and deliver installation partner training content and certification programs.
  • Train and certify third parties on Motive Installation Standards.
  • Participate in New Product development (Alpha & Beta programs) by performing installation and testing to provide integral feedback.
  • Contribute to the online installation help center by building and maintaining articles, how-to guides, and additional resources.
  • Build and maintain a Hardware Lab for testing and using Motive products.
  • Ensure onsite efficiency and safety at all times.
What We’re Looking For
  • 5+ years relevant experience.
  • Bachelor's Degree or 2+ years relevant experience/certification.
  • Demonstrated proficiency in Computer Electronics and Hardware.
  • Strong problem-solving and critical thinking skills, with the ability to handle high-priority technical scenarios.
  • Confident in customer-facing roles, capable of providing training, support, and assistance.
  • Knowledge of the Automotive & Logistics industry is required; prior experience is a plus.
  • Expertise in Motive Product use (in lab).
  • Strong work ethic and a commitment to excellence.
  • Ability to travel up to 35%.
  • Valid driver’s license required.*
 

*Prior to hiring an individual for a position which includes driving as a minimum qualification or essential function, Motive will verify that the individual has an active, valid, and applicable driver’s license. Motive will also annually review and obtain a copy of the employee’s driver’s license record for any state in which the employee holds a driver’s license. Employees who drive on company business shall immediately inform their supervisor and HRBP of any status change affecting their driver’s license, including but not limited to suspension, revocation, cancellation, disqualification, expiration, or any license restrictions. Employees who fail to do so will be subject to disciplinary action, up to and including discharge.

Pay Transparency
Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.
The compensation range for this position will depend on where you reside. Motive uses three geographic zones to determine pay range. For this role, the compensation ranges are:
San Francisco, California
$73,000$87,000 USD
U.S. metropolitan areas: Los Angeles, San Diego, New York City Area, Seattle, Washington D.C.
$73,000$87,000 USD
Other locations in the United States
$73,000$87,000 USD

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. 

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.

Skills Required

  • 5+ years relevant experience
  • Bachelor's degree or 2+ years relevant experience/certification
  • Demonstrated proficiency in computer electronics and hardware
  • Confident in customer-facing roles; able to provide training and support
  • Knowledge of the automotive and logistics industry
  • Expertise using Motive products in a lab environment
  • Ability to travel up to 35%
  • Valid driver's license
  • Authorization to receive and access commodities and technologies controlled under U.S. Export Administration Regulations
  • Strong problem-solving and critical thinking skills
  • Strong work ethic and commitment to excellence

What the Team is Saying

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Motive Compensation & Benefits Highlights

  • Healthcare Strength Core coverage includes medical, dental, vision, and free mental‑health support via Lyra, indicating strong breadth. Health benefits are consistently highlighted as a solid part of the package.
  • Leave & Time Off Breadth Generous or unlimited PTO, paid holidays, paid sick leave, bereavement, and even sabbatical are described. Enhanced parental leave and remote‑first flexibility further support time away when needed.
  • Retirement Support A retirement plan (401(k) in the U.S.) with company match is cited alongside equity and performance bonuses. This positions long‑term savings and financial security as standard components of the package.

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The Company
HQ: San Francisco, CA
4,000 Employees
Year Founded: 2013

What We Do

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery. Visit gomotive.com to learn more.

Why Work With Us

We work hard, with humility and we see our efforts rewarded in tangible ways every day. At Motive, you’ll have the chance to make a difference for the drivers who keep our world moving. We trust each other to do great work because together we can achieve collective goals that reach beyond the physical economy.

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