Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.
Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.
Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team.
**This is a remote position for candidates in the US with a preference for Chicago**
The mission of a Syndigo Account Manager is to maximize the value of customers’ existing investments while identifying early-stage growth opportunities that drive strong net revenue retention (NRR). Long Tail Account Managers serve as the primary commercial point of contact for a defined territory of existing Small-Medium Businesses (SMB) customers.
Account Managers proactively identify risk within their customer base to reduce the likelihood of churn. They also focus on engaging cohorts of customers with growth potential, leveraging team-based selling to achieve NRR goals.
This is a quota-carrying sales role focused on Long Tail SMB clients and is measured against a blended renewal and growth quota.
HOW WE’LL BE WINNING TOGETHER DAY TO DAY
- Maintain and form new relationships with different buyers at small to mid-market brands
- Relentless focus on the customer experience and how to maximize their value realization with Syndigo
- Manage the full sales cycle for renewal opportunities within a defined customer base, and renegotiate more favorable terms
- Collaborate with expansion sellers to identify and close upsell and cross-sell opportunities within a defined customer base to meet growth targets
- Dedicate time to learning and skill growth to achieve KPIs and grow as a sales professional
- Leverage the Syndigo tech stack to make data-driven decisions, document customer communication, prioritize approach to the territory, stay organized, and accurately forecast revenue outcomes
- Diagnose and engage higher risk customers and leverage internal resources to direct a resolution strategy
- Navigate Syndigo's solutions on behalf of the client, ensuring the appropriate solution is proposed to meet a client's problems
- Problem solve with customers and guide them through the complex product information and syndication landscape to position yourself and Syndigo as a valued partner
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
- 2+ years of sales or account management experience, ideally B2B and in the SaaS space
- Bachelor's Degree or equivalent experience required
- Experience in SaaS, managed services, and analytics is a major plus
- Experience doing business with consumer brands and/or retailers is a plus
- Motivation to learn, problem solve, and develop skills to be successful and grow a career in tech sales
- Familiar with the fundamentals of sales and the basics of customer service
- Strong relationship building, listening, and interpersonal skills
- Comfortable with using technology in daily workflows and decision-making
- Strong organization and time management skills are critical
- Ability to write and speak clearly and professionally
- Previous training and practice with a sales methodology is a major plus
- Experience using Salesforce is a major plus
Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity. This position is commission eligible.
For full-time U.S. based-employees, we offer competitive health insurance benefits, PTO and volunteer time off, employer-paid short- and long-term disability, parental and adoption leave, 401(k), and tuition reimbursement.
To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.
Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
GDPR/CCPA
Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.
Syndigo Job Applicant Privacy Notice
At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.
Skills Required
- 2+ years of sales or account management experience
- Bachelor's Degree or equivalent experience
- US-based (remote) candidate
- Familiarity with fundamentals of sales and customer service
- Strong relationship building, listening, and interpersonal skills
- Strong organization and time management skills
- Ability to write and speak clearly and professionally
- Comfortable using technology in daily workflows and decision-making
- Experience in SaaS, managed services, and analytics
- Experience doing business with consumer brands and/or retailers
- Previous training and practice with a sales methodology
- Experience using Salesforce
Syndigo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Syndigo and has not been reviewed or approved by Syndigo.
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Healthcare Strength — Healthcare offerings are positioned as comprehensive, including PPO and HDHP options with an employer HSA contribution, plus dental, vision, disability coverage, and mental-health support. Optional add-ons like pet insurance and access to wellness programs further strengthen perceived coverage breadth.
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Leave & Time Off Breadth — Time-off policies are framed as generous, with PTO scaling by tenure alongside paid holidays and dedicated volunteer time. Additional schedule-oriented perks such as summer Fridays and meeting-free quiet hours reinforce flexibility around time usage.
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Retirement Support — Retirement benefits include a 401(k) plan with an employer match structure that is described as decent for a mid-market employer. Supplemental financial benefits like commuter pre-tax options and basic life insurance add to the overall rewards mix.
Syndigo Insights
What We Do
Syndigo is the industry’s only trusted single-source provider of consumer product information and content from supply chain to end customer utilization, offering a powerful end-to-end product content experience across multiple industries. Syndigo is raising the standard of what great product experiences can be.
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