Account Manager – Shanghai, China

Posted 10 Hours Ago
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Shanghai, Shanghai Municipality, Shanghai, CHN
Hybrid
Mid level
Analytics
The Role
Manage and expand strategic commodity-sector accounts in China. Build executive relationships, drive upselling and cross-selling, develop account growth plans, monitor market and pipeline intelligence, and maintain CRM forecasting. Collaborate with sales, customer success, and product teams to identify opportunities and demonstrate the value of Kpler’s data and intelligence platforms. The role requires Mandarin and English proficiency, B2B account management experience, and familiarity with energy, commodities, financial markets, SaaS, or data intelligence.
Summary Generated by Built In
At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.
 
Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 850 experts from 69 countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.
 

About the Role

As an Account Manager for our China commodities book of business, you will act as a trusted advisor to key market players navigating the rapidly changing global trade landscape. By championing Kpler’s intelligence platforms across the energy and commodities sectors, you will deepen executive relationships and unlock new commercial opportunities within enterprise accounts. Your work directly drives revenue growth across APAC while empowering world-class trading and supply chain organizations with actionable, data-driven clarity.

Key Responsibilities

  • Manage and Nurture Key Accounts: Proactively build, retain, and expand strategic relationships across assigned commodity accounts in China to drive customer satisfaction and net retention.

  • Drive Revenue Growth: Spearhead upselling and cross-selling campaigns within existing clients, identifying new departmental needs and introducing complementary Kpler data solutions and platforms.

  • Engage Key Decision-Makers: Initiate and lead strategic discussions with directors, senior managers, and executive stakeholders to uncover complex business challenges and demonstrate measurable ROI.

  • Collaborate Cross-Functionally: Partner closely with sales support functions, customer success, and product experts to convert usage insights into actionable expansion opportunities.

  • Formulate Account Plans: Develop tailored account growth strategies that align Kpler’s evolving product suite with client trading, research, and supply chain objectives.

  • Maintain Market & Pipeline Intelligence: Monitor commodity market dynamics across China and maintain accurate sales forecasting and account health metrics within CRM systems.

Experience & Background

    What you'll need (Must-haves):

    • Demonstrated track record in B2B account management, client retention, or strategic account growth within B2B SaaS, data intelligence, energy, or commodities.

    • Proven ability to engage, negotiate with, and influence senior decision-makers and business leaders in the commodities or financial sectors.

    • Native or fluent Mandarin language skills with strong business English proficiency to engage local clients effectively and collaborate across global teams.

    • Solid understanding of account expansion techniques, including whitespace identification, multi-threading, and upselling data/analytics solutions.

    • Nice-to-haves:

      • Prior experience working specifically with market data, analytics platforms, or SaaS tools tailored to energy, shipping, or physical commodities trading.

      • An established network across state-owned enterprises (SOEs) or private trading firms in China.

We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us?
 
We make things happen
We act decisively and with purpose, going the extra mile.
 
We build
together
We foster relationships and develop creative solutions to address market challenges.
 
We are here to help
We are accessible and supportive to colleagues and clients with a friendly approach.
 
 
Our People Pledge
 
Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.
 
Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.
 
 
 
By applying, I confirm that I have read and accept the Staff Privacy Notice

Skills Required

  • Demonstrated experience in B2B account management, client retention, or strategic account growth within B2B SaaS, data intelligence, energy, or commodities
  • Ability to engage, negotiate with, and influence senior decision-makers and business leaders in commodities or financial sectors
  • Native or fluent Mandarin language skills
  • Strong business English proficiency
  • Understanding of account expansion techniques, including whitespace identification, multi-threading, and upselling data or analytics solutions
  • Experience with market data, analytics platforms, or SaaS tools for energy, shipping, or physical commodities trading
  • Established network across Chinese state-owned enterprises or private trading firms
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The Company
HQ: Brussels
138 Employees
Year Founded: 2014

What We Do

Kpler is the leading data & analytics firm providing real-time transparency in commodity markets. Relying on a methodology that combines artificial and human intelligence, the Kpler platform provides real-time data and analytics (global flows, storage, freight) on more than 40 commodities including crude oil, refined products, LNG, LPG, and dry bulk.

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