Jobs at Kpler

Supports customers through inquiries, issue investigation, troubleshooting, escalation, and follow-up in a SaaS environment. Maintains interaction records, identifies recurring issues, collaborates with Product, Engineering, Sales, and Customer Success, and contributes to FAQs and knowledge-base documentation. The role also involves learning Kpler’s products, following support processes, and assisting with customer support administration.

Support global adoption and growth of Kpler’s AI products through technical sales activities. Deliver tailored demonstrations, workshops, integrations, proof-of-concept support, and customer enablement. Explain MCP architecture, authentication, permissions, and data security while helping prospects build ROI cases. Collaborate with Sales, Customer Success, Product, Engineering, and Marketing teams, gather customer feedback, resolve technical challenges, and contribute to pipeline development and product roadmap improvements.

Support the Digital Customer Success team with onboarding, customer inquiries, usage monitoring, health reviews, CRM documentation, engagement campaigns, educational resources, and feedback analysis for Tier 3 SaaS customers. Collaborate with Customer Success, Support, Sales, Product, and Marketing teams to improve adoption, product knowledge, and the overall customer journey.

Conduct outbound prospecting across EMEA’s maritime sector through phone, email, LinkedIn, and WhatsApp. Research target accounts, engage decision-makers, qualify prospects using BANT, book discovery meetings for Account Executives, and generate qualified sales pipeline. Collaborate with sales and marketing teams on campaigns and product launches while maintaining accurate prospect and pipeline data in Salesforce.

Own and modernize end-to-end financial data pipelines, predictive models, and cloud infrastructure. Build real-time market-data ingestion, migrate services to AWS, rewrite PHP calculations in Python, and manage time-series and search databases. Implement data quality, monitoring, alerting, containerized deployments, CI/CD, and GitOps workflows. Collaborate with quantitative researchers and analysts while mentoring engineers and guiding architecture.

Conduct outbound prospecting across the EMEA maritime sector, identify decision-makers, run multi-channel campaigns, qualify opportunities using BANT, and book discovery meetings for Account Executives. Maintain accurate Salesforce records, collaborate with Marketing and sales leadership, and develop expertise in maritime workflows and Kpler’s market intelligence platforms.

Own and expand Kpler’s Maritime product business across the US, managing strategic accounts, territory planning, pipeline development, client discovery, forecasting, and revenue growth. The role involves selling SaaS and data solutions to financial, commodities, energy, and maritime organizations; building senior stakeholder relationships; collaborating with Account Managers and Product teams; providing market insights; developing sales resources; and representing Kpler at client meetings and industry events.

Drive global adoption and revenue growth for Kpler’s Biofuels Supply & Demand offering. Manage the full B2B sales cycle, including prospecting, qualification, pitching, trials, negotiation, closing, renewals, and account expansion. Build relationships with traders, producers, banks, and funds; develop pipelines and forecasts in Salesforce; interpret biofuels market and regulatory trends; and collaborate with Product, Research, Marketing, and Business Development teams.

Own proactive sourcing and talent pipeline development across global regions and functions. Responsibilities include market mapping, advanced search strategy, candidate outreach, talent pool nurturing, hiring-manager partnership, initial screening, sourcing metrics analysis, employer branding support, and improving candidate experience. The role requires autonomy, strong research and communication skills, and experience sourcing niche and hard-to-fill roles in fast-growing environments.

Own and grow Kpler’s Financial Flows business across EMEA by managing prospects and existing clients, driving the full B2B sales cycle, meeting revenue targets, developing pipelines, and maintaining senior client relationships. The role requires commodity market expertise, especially oil, and involves presenting arbitrage solutions, tracking performance in Salesforce, collaborating with Product and Data teams, monitoring competitors, and representing the company at industry events.

Drive adoption and revenue growth for Kpler’s Financial Flows solutions across the Americas. Manage a regional book of business, execute the full B2B sales cycle, build relationships with senior commodity trading stakeholders, meet revenue targets, maintain Salesforce pipeline forecasts, monitor competitors, and collaborate with Product, Data, Research, and Marketing teams. The role requires strong commodity market knowledge, especially oil markets, analytical ability, and experience selling data-driven products.

Own the end-to-end strategy, roadmap, launch, and go-to-market execution for Kpler’s North American inland transportation monitoring product. Translate customer needs into data-driven product requirements, collaborate with Engineering, Data, Sales, and Marketing, establish trusted methodologies, and deliver insights through web applications, APIs, and data pipelines. The role requires product discovery, prioritization, competitive positioning, stakeholder management, and ownership of an early-stage product through product-market fit.

Own proactive sourcing and talent pipeline development across global regions and functions. Responsibilities include market mapping, advanced search strategy, candidate outreach, talent pool nurturing, initial screening, sourcing metrics analysis, hiring manager partnership, and employer branding support. The role focuses on hard-to-fill and niche positions in a fast-growing technology environment.

Own and grow Kpler’s Insight and S&D sales business across the MEA region. Manage the full B2B sales cycle, from prospecting and qualification through negotiation, closing, renewals, and revenue growth. Build senior client relationships, achieve targets, maintain accurate Salesforce pipeline forecasts, and collaborate with Product, Research, Marketing, and Business Development teams. Represent the company at industry events while monitoring market trends and competitive offerings.

Own the strategy, roadmap, delivery, and go-to-market for Kpler’s Cruise Liners and Port Operations products. Lead customer discovery with cruise operators, ports, and terminals; establish trusted AIS-based data and benchmarking methodologies; coordinate engineering, data, sales, and marketing teams; and launch products focused on vessel itineraries, fuel and emissions, port activity, and performance measurement.

Manage and expand strategic China commodities accounts across APAC. Build executive relationships, drive upselling and cross-selling, develop account growth plans, identify client needs, monitor commodity markets, maintain pipeline forecasts, and collaborate with sales, customer success, and product teams. The role requires Mandarin and English fluency, B2B account management experience, and the ability to influence senior stakeholders in commodities, energy, financial, or data-intelligence sectors.

Design, build, and operate high-throughput backend services, APIs, real-time streaming applications, and data pipelines. The role includes using Kafka, Flink, and cloud infrastructure; monitoring system health and data freshness; investigating incidents; improving observability, testing, CI/CD, and maintainability; and collaborating with product and platform teams to deliver scalable maritime intelligence solutions.

Build and operate responsive web applications and backend APIs for real-time maritime and global trade intelligence. Develop frontend features with TypeScript, Vue, or React, and backend microservices with Python, FastAPI, or Node.js. Design REST and GraphQL APIs, manage cloud infrastructure on AWS, maintain Docker-based CI/CD pipelines, and support observability, reliability, testing, and production operations while collaborating with product, design, data science, and engineering teams.

Build and operate responsive web applications, backend microservices, and APIs delivering real-time trade intelligence. The role covers frontend and backend development, data modeling, deployment, monitoring, production support, cloud infrastructure, testing, and system reliability. The engineer will collaborate with product, design, data science, and engineering teams while using AWS, Docker, CI/CD, and AI-assisted development tools.

Maintains and improves vessel particulars datasets by researching and validating maritime data, identifying anomalies and gaps, automating data workflows with SQL and Python, developing quality dashboards, supporting data-source integration, and resolving data issues. The role collaborates with product, engineering, market analysts, and data management teams to strengthen data accuracy, consistency, coverage, and pipeline reliability.