Job Summary
As an Account Manager, you'll have the opportunity to build strong relationships with key clients while supporting sales growth within your assigned territory. You'll work with a variety of customers, helping provide high-quality label solutions - including custom printed labels, label printers, application systems, and packaging solutions - designed to meet the most demanding industry standards.
Principle Duties and Responsibilities
Active selling
Builds and maintains strong relationships with existing clients and prospect new business opportunities in your territory.
Collaborates with clients to understand their specific needs and recommend the most suitable products for their projects.
Becomes the key customer contact, identifying needs, managing expectations and resolving issues through proactive communication
Delivers outstanding customer service by providing timely responses, resolving issues, and ensuring customer satisfaction.
Understands the market and keeps customers informed
Owns the customer relationship
Solicits sales opportunities with new and existing customers
Introduces new programs to customers
Closes on sale opportunities
Manages leads and customers in the Company’s CRM management system
Manages aged inventory and accounts receivable
Stays up-to-date with the latest product offerings, treatment technologies, and industry trends to position UFP as the go-to choice.
Works closely with the internal team to coordinate orders, deliveries, and resolve any product-related concerns.
Strategic
Develops programs based off customer needs
Creates ongoing and growing business
Develops a plan for the business
Focuses on targets and updates through CRM management
Focuses on meeting business plans
Conducts Customer Business Reviews
Introduces New product expansion/market
Prepares various reports and correspondence as required
Performs other duties as required
Training
We will provide the necessary training for you to:
Generate sales based on company standards and expectations.
Negotiate with customers to grow sales.
Understand the importance of gross margin and the company’s collection process.
Behavior
We expect you will be:
Demonstrates a strong entrepreneurial spirit
Responsible and trustworthy to work under little supervision
Highly motivated and enthusiastic
Good interpersonal skills and good communicator
Team player and goal oriented
Reliable and maintain good attendance
Professional and respectful
Able to pass a drug test
Qualifications
Work Experience, Certifications and Education
Minimum of 3 years of sales experience preferred, ideally within the label or packaging industry.
Ability to understand technical specifications of products and communicate their benefits effectively to customers.
Bachelor’s degree in business administration, marketing or related discipline or equivalent experience is preferred
Understanding of basic accounting and business concepts.
Proficiency in the use of the English language in reading, writing and speaking.
Competencies
Achievement, motivation and perseverance
Composure and resiliency
Influence and persuasion
Initiating action
Negotiating
Relationship building
The Company is an Equal Opportunity Employer.
Skills Required
- Minimum 3 years of work experience in customer service.
- Working experience in sales.
- Product, industry, and market knowledge (preferred).
- Ability to understand technical product specifications and communicate benefits.
- Understanding of basic accounting and business concepts.
- Proficiency in the use of the English language in reading, writing and speaking.
- Manages leads and customers in a CRM management system.
- Bachelor's degree in business, marketing, or related discipline, or equivalent experience (preferred).
- Able to pass a drug test.
UFP Industries Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about UFP Industries and has not been reviewed or approved by UFP Industries.
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Healthcare Strength — Health coverage includes medical, dental, and vision, an HSA with a company contribution, company-paid life and disability, an EAP, and a health concierge service. The package is framed as a premium set of benefits supporting employees and their families.
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Equity Value & Accessibility — Employees can buy company stock through an Employee Stock Purchase Program at a discount. Additional ownership perks such as stock gifts tied to service milestones are highlighted in parts of the materials.
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Retirement Support — A 401(k) plan with a company match is available, including pre-tax and Roth options with various investments. Eligibility commonly begins within the first months of employment, encouraging earlier participation.
UFP Industries Insights
What We Do
UFP Industries is a holding company whose operating subsidiaries – UFP Packaging, UFP Construction and UFP Retail Solutions – manufacture, distribute and sell a wide variety of products used in residential and commercial construction, packaging and industrial applications. Founded in 1955, the company has operations in North America, Europe, Asia and Australia.
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