Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job DescriptionWe are looking for an Account Manager to take ownership of a portfolio of existing public sector customers. The role is focused on retention, growth and long‑term value creation, while also acting as the connector between customers and Experian’s multiple business units to originate and deliver new opportunities.
This role requires someone comfortable operating in complex public sector environments, navigating buying frameworks, and coordinating stakeholders across Experian to deliver joined‑up solutions.
Responsibilities
Account Ownership, Retention & Growth
- Own and manage a defined portfolio of public sector accounts, acting as the primary commercial point of contact.
- Build strong, trusted relationships with customer stakeholders, ensuring high levels of satisfaction and contract retention.
- Develop and execute account plans focused on incremental growth, including upsell and cross‑sell opportunities. Proactively identify expansion opportunities aligned to customer objectives, regulatory pressures and policy change.
Cross‑Business Unit Collaboration
- Work closely with Experian business units (e.g. data, analytics, decisioning, platform and fraud services) to shape integrated propositions for public sector customers.
- Bring together specialists, pre‑sales and product teams to design solutions that address customer needs.
- Act as the “quarterback” across Experian, ensuring the right capabilities are engaged at the right time to generate new business.
Public Sector Commercial & Framework Management
- Navigate public sector procurement routes, including relevant buying frameworks (e.g. G‑Cloud and other compliant routes to market).
- Support customers through compliant purchasing processes, ensuring clarity on scope, commercials and delivery models.
- Work with internal commercial, legal and finance teams to manage contracts, renewals, variations and extensions.
Revenue & Performance Management
- Deliver against revenue, retention and growth targets for your account portfolio.
- Maintain accurate forecasting, pipeline management and reporting through CRM.
- Ensure activity aligns with Experian governance, compliance and ethical standards.
Qualifications
- Proven experience in an account management or customer‑facing sales role, selling into the public sector or regulated environments.
- Strong track record of retaining and growing existing accounts, selling data, software or platform solutions.
- Experience coordinating multiple internal teams to deliver customer outcomes.
- Understanding of public sector procurement and buying frameworks, or demonstrable ability to learn and navigate them quickly.
- Any experience of selling identify and fraud solutions is beneficial.
- Excellent stakeholder management, communication and presentation skills.
- A collaborative mindset, able to work effectively across Experian to meet the needs of the customer.
Benefits package includes:
- Hybrid working
- Great compensation package and uncapped commission
- Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Grade: D/EB8
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Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Skills Required
- Proven experience in an account management or customer‑facing sales role selling into the public sector or regulated environments.
- Strong track record of retaining and growing existing accounts, selling data, software or platform solutions.
- Experience coordinating multiple internal teams (specialists, pre‑sales, product) to deliver customer outcomes.
- Understanding of public sector procurement and buying frameworks (e.g., G‑Cloud) or demonstrable ability to learn and navigate them quickly.
- Experience with CRM for forecasting, pipeline management and reporting.
- Experience selling identity and fraud solutions.
- Excellent stakeholder management, communication and presentation skills.
- Collaborative mindset; able to work across the business to meet customer needs.
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
