Account Manager, Provider Accounts

We’re looking for an Account Manager to support relationships with Garner’s healthcare organization clients to ensure a seamless buyer and user experience. This role’s focus is relationship management, understanding client needs, and day-to-day execution. As the point of contact for key client stakeholders, the Account Manager has the ultimate goal of ensuring client happiness. This role reports to the Director of Provider Data Accounts.

Responsibilities will include:

• Be the main point of contact and lead for a portfolio of healthcare organizations in the telehealth/virtual care, care navigation, and/or brick-and-mortar provider spaces.
• Execute ongoing project management plans for new client onboarding and regular client touchpoints
• Work cross-functionally to manage and triage customer inquiries and custom requests
• Drive and execute renewal and expansion opportunities
• Track client success KPIs, escalate areas of concern and mitigate risks 
• Training and education of clients on Garner’s products and services
• Develop client reports, meeting materials, and workshops as needed

Ideal candidate has:

• 2 years of account management experience (B2B SaaS) in the healthcare industry or 3-5 years of progressive experience in a technology-focused role in the healthcare industry. 
• An organized, methodical approach to problem-solving, enabling superior project management and client responsiveness
• Strategic account planning and execution skills
• Willingness to travel up to 15% to support client needs.
• An ability to articulate and inspire client action
• A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
• Experience working in a rapidly evolving startup environment 
• A desire to be a part of our mission to improve the U.S. healthcare system

What we look for at Garner:

• Mission First: Our mission is to transform our healthcare system, delivering high quality and affordable care to all. Everything else is secondary.
• Expect Extraordinary: Our mission is audacious, so we will only succeed by producing exceptional results. We continually push ourselves and each other to new heights and beyond our comfort zones.
• Courageous Communication: Transparency and candor are imperative to realizing our potential as an organization and as individuals—even when uncomfortable. Many companies talk about these values. We live them. 
• Supportive community: We know that people do their best work and learn the most when they feel genuinely supported and cared for. It’s also more fun that way. 

The target salary range for this position is: $70,000 - $90,000 annually, with the opportunity for performance-based bonus compensation. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation this role is eligible to participate in our equity incentive and competitive benefits plans.