About this opportunity:
We are looking for a motivated Account Manager to join our KAM team, leading our partnership with Orange Business. You will be responsible for managing the full portfolio business, ensuring technical excellence and strong customer engagement to support business growth.
What you will do:
- Act as the primary Ericsson contact for Orange Business key stakeholders, build customer intimacy and develop long-term relationships.
- Develop our funnel and sales opportunities and take action to get leads and then deals.
- In the first 3 months, the candidate should focus on learning and managing the existing business.
- By 6 months, the candidate should have identified all potential join businesses and for each put in place a lead generation and qualification program including operational forecast reviews and quarterly strategic reviews.
- Lead projects and work closely with internal and external stakeholders to contribute to the achievement of our strategic goals.
- Collaborate closely with solution and delivery teams to ensure successful implementation and Orange Business and its customers' satisfaction.
- Monitor account performance, anticipate technical challenges, and proactively work with internal teams to resolve them.
- Teamwork is key as a strong collaboration with the team in charge of the Enterprise business, managing the end customer, is needed.
The skills you bring:
- Experience in selling to Enterprise customers with different Go-To-Market through Communication Service Providers and System Integrators.
- Strong knowledge and understanding of Enterprise customers of Orange Business: Utilities, Defense, Public Safety, Rails.
- Strength in business development in international context.
- Cross-selling and Upselling: Ability to identify opportunities to offer additional solutions and services
- Customer Success: Ability to ensure Orange Business satisfaction and success by understanding customer needs, aligning telecom solutions to those needs, and ensuring high service quality.
- Negotiation: Strong skills in negotiating, contracts, and pricing.
- Clear communication with clients and internal teams: Ability to convey complex technical information in a clear and understandable way to both clients and internal stakeholders.
- Proposal Development: Ability to craft tailored proposals and present them to clients, showcasing the value of the company's networks portfolio.
- Budgeting and Forecasting: Ability to manage account budgets, provide accurate forecasts, and track financial performance related to client accounts.
- Escalation Management: Handling and resolving escalated issues that involve business disputes.
- Problem-solving skills to approach customers from multiple perspectives and clarify potential problems.
- English and French proficiency.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: France (FR) || Massy
Req ID: 783972
Skills Required
- Experience in selling to Enterprise customers
- Strong knowledge of Enterprise customers of Orange Business
- Strength in business development in international context
- Cross-selling and Upselling ability
- Customer Success management skills
- Strong negotiation skills
- Clear communication with clients and internal teams
- Proposal Development skills
- Budgeting and Forecasting skills
- Escalation Management experience
- Problem-solving skills
- Proficiency in English and French
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — The U.S. 401(k) includes an automatic 3% company contribution plus matching (100% of the first 3% and 50% of the next 2%) with immediate vesting. An employee stock purchase plan and legacy pensions in some groups strengthen long‑term savings.
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Leave & Time Off Breadth — Generous PTO, paid holidays, sick time, bereavement leave, and a dedicated volunteer day are offered. Time‑off allotments can increase with tenure and are complemented by hybrid work where roles allow.
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Healthcare Strength — Medical, dental, vision, and mental‑health support are part of a comprehensive health and wellbeing offering. Wellness initiatives such as onsite gyms, fitness classes, and EAP access are available in certain locations.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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