Account Manager (Online Market Research)

The Account Manager is responsible for putting together thoughtful and strategic proposals for our Sales Reps and clients while adhering to healthy gross margins. They will be required to be the experts on feasibility and pricing related to the vast array of audiences and services that Innovate MR has to offer. This position will ensure timely and accurate responses to all bid requests, providing thorough consultation while adhering to best practices. This individual is expected to assist in cultivating client relationships and helping to increase revenue by maintaining strong win rates and healthy margins. This position will facilitate coordination with internal departments to help accomplish these objectives, within scope, while maintaining strict quality and customer satisfaction standards.  

Essential Duties and Responsibilities 

The essential functions include, but are not limited to the following: 

·       Facilitate bid process by preparing client proposals, including pricing and feasibility, in a professional manner.   

·       Recording delivered proposals in Bid Management Tool(s).  

·       Work in conjunction with the internal stakeholders to troubleshoot any problematic projects and to further optimize well-performing projects.  

·       Improve customer satisfaction by improving responsiveness and anticipating customer needs. 

·       Continual monitoring of personal/client bidding metrics.  

·       Growing revenue and win rates by nurturing and following up with internal/external clients.  

·       Maintain high margins on projects by providing pricing in line with market trends/company standards.  

·       Consistently demonstrate strong organizational and communication skills.  

·       Always work to maintain a highly professional rapport with Innovate MR’s internal and external clients.  

·       Perform other duties as assigned. 

·       A minimum of 2-5 years of demonstrated quantitative marketing research or bid management experience.  

·       Strong analytical/problem solving and organizational skills.  

·       Ability to multi-task while working independently in a fast-paced environment.  

·       Strategic thinking.  

·       Must be detail oriented, flexible, and resourceful.  

·       Must adhere to the highest level of customer satisfaction standards in the industry.  

·       Adept at using technological resources including Excel and an aptitude to use web-based survey tools.

·       Phenomenal communication skills both verbally and in writing.  

·       Highly organized and possesses time-management skills. 

·       Ability to work independently with little supervision required.