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Our goal at JumpCloud is to Make (Remote) Work Happen with One Directory to Rule Them All!
The Role
Manage a $3M+ portfolio of North American customers by driving renewals, upsells, and product adoption while collaborating with various teams.
Summary Generated by Built In
This opportunity is a hybrid role at JumpCloud®, requiring that you are able to work both on site and remotely in the location specified in the Job Description.
About JumpCloud®
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
About the Role
We are seeking an Account Manager based in India to oversee a $3M+ Book of Business composed of North American (NA) customers. In this role, you will:
* Collaborate with Renewal Specialists and TCSM teams to drive expansions, upsells, and ensure timely renewals.
* Drive adoption of JumpCloud’s solutions within existing accounts, identifying opportunities for further growth.
* Cover 5:30pm–2:30am IST (Mon-Fri) to align with North American business hours.
* Hybrid working - 3 days in WeWork offices and 2 days fully remote.
If you have a strong background in SaaS sales, a proven ability to exceed targets, and thrive in a fast-paced environment, we’d love to hear from you!
Key Responsibilities:
- Key Responsibilities Include:
- Own a $3M+ BoB for NA-based customers, focusing on renewals, expansions, and upsells.
- Leverage data-driven insights to identify growth opportunities within your portfolio.
- Consistently meet or exceed Net ARR and related revenue targets.
- Primary KPIs: Net ARR, renewals, expansion revenue, and adoption metrics.
- Develop targeted account strategies to drive product usage and uncover upsell opportunities.
- Accurately forecast your pipeline and maintain consistent reporting on key metrics.
- Partner with CSM teams to ensure customer success, driving deeper adoption of JumpCloud’s solutions.
- Collaborate with Marketing to craft campaigns that enhance awareness and spur product usage.
- Coordinate with New Business teams to streamline the onboarding of new customers, ensuring a smooth transition into your portfolio.
- Serve as the main point of contact for escalations in your accounts, addressing challenges proactively to maintain customer trust.
- Work closely with Product and Support teams to resolve critical issues, providing timely updates to all stakeholders.
- Provide regular updates on performance, pipeline health, and growth initiatives to the Head of International Account Managers.
- Communicate effectively with both internal teams and external customers to maintain transparency and alignment.
Account Management & Growth
KPI Ownership & Strategic Planning
Cross-Functional Collaboration
Escalation Management
Reporting & Stakeholder Engagement
Requirements:
- 4+ years of experience in SaaS sales or account management, ideally serving North American markets.
- Proven track record of driving renewals and expansions in a high-growth environment.
- Willingness and ability to work 5:30pm–2:30am IST to align with NA business hours.
- Excellent communication, negotiation, and presentation skills, with the ability to influence stakeholders at all levels.
- Data-driven mindset with experience in CRM tools, pipeline analytics, and forecasting.
Preferred Qualifications
- Bachelor’s degree in Business, Computer Science, or a related field; MBA is a plus.
- Familiarity with advanced sales methodologies (e.g., Challenger, MEDDIC, SPIN).
- Experience in a hyper-growth SaaS environment managing complex portfolios.
Why Join JumpCloud?
- High-Impact Role: Directly influence renewal rates, expansion revenue, and overall customer success for a key set of accounts.
- Global Collaboration: Work with diverse, passionate teams dedicated to innovation and delivering customer value.
- Career Growth: Enjoy a dynamic, fast-paced SaaS setting that values continuous learning, autonomy, and excellence.
- Flexible Environment: Benefit from a hybrid work model with the resources and support you need to succeed.
Join our mission to “Make Work Happen” by shaping the future of secure and unified access—empowering organizations to work seamlessly from anywhere. We look forward to hearing from you!
#LI-YI1
Where you’ll be working/Location:
This role is hybrid in the country of India. You must be located in and authorized to work in India to be considered for this role.
This hybrid role is based in the Bengaluru metro area and requires team members to spend a few days each week in the office. You are able to work remotely when not in the office.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud®?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"
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The Company
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever.
We live by our core values which are:
Build Connections
Think Big
1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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JumpCloud Offices
Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
Typical time on-site:
None
