Account Manager - New Business

Account Manager – New Business Development

Are you a high-performing sales professional ready to make an impact in healthcare and education?
Would you like to work for a global company that advances science, technology, and health?

About the Team

This is an exciting opportunity to join the Elsevier Health eSales team—10 dedicated professionals supporting customers across Australia, New Zealand, and the Pacific Islands. We partner with healthcare providers and higher education institutions to improve patient outcomes and academic excellence. With consecutive years of record‑breaking performance, you’ll be joining a high‑achieving, collaborative, and experienced sales team.

About the Role

We are seeking an Account Manager – New Business Development to drive growth across clinical and higher education institutions in South Australia, the Australian Capital Territory, Tasmania, and the Pacific Islands.

In this role, you will identify and secure new business, expand existing customer relationships, and manage a strategic, direct sales process within a matrixed organisation. You will develop strong professional networks within priority and strategic accounts while positioning Elsevier as a trusted partner in digital clinical and education solutions.

Reporting to the Head of eSales ANZ, this is a permanent, full‑time role. The position is ideally based in Sydney, with a hybrid home/office arrangement and domestic and occasional international travel.

If you bring proven sales success in healthcare, technology, or academia, this role could be an excellent next step in your career.

Key Responsibilities

• Drive new sales growth across Elsevier’s digital clinical and education solutions
• Identify, prospect, and secure new business with new customers
• Cross‑sell and expand solutions within existing accounts
• Build strong relationships with a diverse range of customers, including C‑suite executives and senior stakeholders
• Manage complex, strategic sales cycles in a matrixed environment
• Develop and execute territory and account plans using recognised sales methodologies (e.g. MEDDPICC, Franklin Covey)
• Maintain accurate Salesforce data, pipeline management, and revenue forecasting
• Provide ongoing market insights and customer feedback to inform internal strategy and product development

Requirements

• Proven success in strategic account management and solution‑based selling
• Demonstrated experience in new‑business development, including prospecting, negotiation, and closing
• Consistent track record of meeting or exceeding sales targets
• Strong collaborative mindset with the ability to work toward shared goals
• Experience selling complex, consultative, or value‑based solutions
• Knowledge of healthcare and/or academic markets
• Clinical experience or qualifications highly regarded
• Ability to build credibility and influence at all organisational levels
• Process‑driven with strong commercial, analytical, and planning skills
• Excellent written, verbal, and presentation communication skills
• Experience working in an international or matrixed organisation (advantageous)
• Proficiency with Salesforce or similar CRM platforms
• Willingness and ability to travel domestically and internationally

Work in a way that works for you

We promote a healthy work-life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, a range of personal development tools, hybrid working arrangements and shared parental leave, we will help you meet your immediate responsibilities and your long-term goals. We can also work with you to create flexible working hours to help you fit everything in and work when you are the most productive.

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play and is given the opportunity to be listened to. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it. We have tools and models in place to continuously improve our working environment and effectiveness to empower our team to be the best they can be.  

Working for you

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health benefits
• Flexible working arrangements
• Benefits for you and your family
• Life assurance and accident policies
• Access to learning and development resources

Your recruiter will advise you on the full benefits package for your location.

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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