Account Manager - Mid Market

Reposted 10 Days Ago
Be an Early Applicant
Austin, TX, USA
In-Office
Mid level
Information Technology • Security • Software
The Role
The Account Manager develops business opportunities, responds to customer inquiries, manages sales pipelines, and maintains customer relationships to meet revenue targets.
Summary Generated by Built In

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Your Impact

• Develop SolarWinds business opportunities within a specific region to meet revenue targets.
• Respond efficiently to customer inquiries and provide network management solutions.
• Conduct outbound calling, email communication, and channel coordination.
• Manage the sales pipeline through its entire cycle.
• Execute prospecting, lead generation, and sales activities for SolarWinds products, with a focus on full-stack Observability (on-prem and SaaS), as well as the database portfolio.
• Engage with IT decision-makers across various enterprises and locations.
• Use a consultative approach for warm calls and manage warm leads for product evaluations and trials.
• Partner with sales engineering to conduct online product demonstrations.
• Identify cross-sell and up-sell opportunities and maintain customer relationships.
• Identify renewal, new business, channel partnership, and local market opportunities.
• Provide superior customer service during the evaluation process, create quotes, coordinate with channel partners, and close sales.
• Maintain accurate customer records and activity reports within Salesforce.
• Meet or exceed quarterly sales quotas.

Responsibilities

• Proven experience in sales, preferably within the IT or software solutions industry.
• Strong understanding of network management, infrastructure monitoring and database portfolio products.
• Excellent communication and interpersonal skills.
• Ability to engage with IT decision-makers and provide consultative sales support.
• Experience with Salesforce or similar CRM tools.
• Track record of meeting or exceeding sales quotas.
• Strong organizational and pipeline management skills.
• Ability to work independently and as part of a team.


SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

Skills Required

  • Proven experience in sales, preferably within the IT or software solutions industry.
  • Strong understanding of network management, infrastructure monitoring and database portfolio products.
  • Excellent communication and interpersonal skills.
  • Experience with Salesforce or similar CRM tools.
  • Track record of meeting or exceeding sales quotas.
  • Strong organizational and pipeline management skills.
  • Ability to work independently and as part of a team.

SolarWinds Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SolarWinds and has not been reviewed or approved by SolarWinds.

  • Healthcare Strength Health coverage is described as comprehensive, with some locations covering healthcare, dental, and vision at 100% and generally well-regarded plan quality. Feedback suggests wellness resources, counseling, and fitness reimbursements further strengthen the offering.
  • Leave & Time Off Breadth Paid time off, holidays, and a sabbatical after five years are part of the package. Feedback suggests global parental leave minimums add meaningful family support to the overall time-off mix.
  • Pay Growth & Progression Compensation is considered solid by many, with consistent raises noted alongside base pay. Feedback suggests bonuses and structured increases contribute to a sense of ongoing pay growth.

SolarWinds Insights

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The Company
Austin, TX
2,299 Employees
Year Founded: 1999

What We Do

SolarWinds is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK® community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services.

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