The Account Manager, Mid-Market role is based within our Customer Development team here at Mimecast and we are looking for an exceptional person with strong sales skills. The Customer Development team is a high velocity sales environment that is growing rapidly. The Customer Development team handles current Mimecast accounts. The ideal candidate must be a self-motivated, strong team player with a proven track record of success in generating upsell and high retention rate of customers. A good understanding of the corporate technology stack as well as cloud computing will be beneficial. A strong work ethic is vital in this competitive marketplace. Successful candidates will thrive in a fast paced, agile but well-structured sales environment that is regularly reinventing itself.
What You'll Do:
- Achieve monthly / quarterly / annual upsell revenue
- Work with the Partner / Channel Development team to develop and execute against account plans
- Develop and execute against sales activity plans to achieve the agreed revenue quota
- Travel throughout the year to various customers for account reviews
- Focus on building and maintaining relationships with existing accounts
- Responsible for selling new technology into existing customer base and driving incremental revenue opportunities
- Business Administration – manage the reporting of KPIs and general CRM housekeeping
- Sign up to and execute against a set of end-to-end sales methodology and process
- Monitor and report on activities while providing relevant management information
- Liaise and attend meetings with other company functions necessary to perform duties, aid business, and develop organizationally
- Attend trainings and develop relevant knowledge and skills KPIs
- Weekly end user activities
- Pipeline stats – pipeline movements
- Forecasting accuracy
- Customer retention
- Account penetration and incremental growth
- Weekly customer engagements
- Customer retention target
What You'll Bring:
- College degree preferred but not required
- Minimum 2 plus years IT sales experience (ideally within Email / Messaging / Security / Storage - but not essential)
- Proven sales achievement against revenue quota.
- Ideally with experience of both Direct & In-Direct sales roles.
- Understanding of Corporate IT teams and their buying processes
- Strong business / commercial acumen
- Strong communication skills (Written and Verbal)
- Results-oriented with a positive outlook
- Self-starter, dynamic, confident presentation
- A natural forward planner who critically assesses own performance and that of their team members
- Thirst for knowledge and a “can do” attitude
- Problem solver
- Proven team player
- Presentable, articulate, and adaptable
- Tenacious
- Comfortable with a high performance and dynamic environment
- Ability to be confident and to show humility
The OTE salary range for this position is $152,000−$228,000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.
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Belonging at Mimecast
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing [email protected].
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Skills Required
- Minimum 2+ years IT sales experience
- Proven sales achievement against revenue quota
- Experience managing and growing existing accounts (upsell/retention)
- CRM experience and KPI/reporting (pipeline management, forecasting)
- Understanding of corporate IT teams and buying processes
- Strong business/commercial acumen
- Strong written and verbal communication skills
- Self-starter with strong presentation and planning skills
- Ability to travel to customer sites throughout the year
- College degree
- Experience in Email/Messaging/Security/Storage technologies
- Experience in both direct and indirect sales channels
Mimecast Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mimecast and has not been reviewed or approved by Mimecast.
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Fair & Transparent Compensation — Pay is characterized as solid and competitive relative to similar companies, with a wide range of role-based salary outcomes. Compensation satisfaction is reinforced by frequent references to pay feeling fair for the work in multiple contexts.
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Healthcare Strength — Health insurance is repeatedly described as a strong part of the package, often paired with other core benefits. The overall benefits bundle is framed as comprehensive and supportive of employee and family health needs.
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Wellbeing & Lifestyle Benefits — Workplace perks such as flexible hours, hybrid/remote options, free meals, and on-site fitness amenities are consistently presented as meaningful additions to total rewards. These perks appear to materially improve day-to-day employee experience beyond base pay.
Mimecast Insights
What We Do
Relentless protection. Resilient world. Mimecast (NASDAQ: MIME) was born in 2003 with a focus on delivering relentless protection. Each day, we take on cyber disruption for our tens of thousands of customers around the globe; always putting them first, and never giving up on tackling their biggest security challenges together. We are the company that built an intentional and scalable design ideology that solves the number one cyberattack vector – email. We continuously invest to thoughtfully integrate brand protection, security awareness training, web security, compliance and other essential capabilities. Mimecast is here to help protect large and small organizations from malicious activity, human error and technology failure; and to lead the movement toward building a more resilient world. Learn more about us at www.mimecast.com.
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