Account Manager_Mid Market

• Engage with current and potential customers at Management level to understand their overall strategy and key business drivers; strive to develop a roadmap with the customer that facilitates progression towards or closure of Airtel contracts: network services (fixed or mobile), solution sets, value added surround services.
• Through the sale of core and add on services and optimal portfolio mix achieve and exceed account targets addressing both existing customer base and new logo accounts.
• Through the sale of core and add on services and optimal portfolio mix achieve and exceed account targets addressing both existing customer base and new logo accounts    Strong customer relationship ensures proper positioning of Airtel Africa executive sponsors with key customer stakeholders for productive bi-annual / annual reviews.
• Understand the customer's business and its strategy; map these requirements to industry trends, as well as with existing customer requirements where Airtel Africa solutions have helped provide value.
• Increased revenues from distinguishing Airtel Africa as providing stable network and coverage, customer service, value add services verses the other vendors "selling" just products.
• Prepare regular analysis of competitor activity to understand market direction and potential impact on customer relationships, proactively look for opportunities to address need for cost reductions or technology refresh to achieve enhanced capability, improved efficiency, or pronounced market advantage.
• Demonstrated ability to act promptly to prevent revenue erosion from competitor penetration
   

Educational Qualifications & Functional / Technical Skills

• University degree in business, sales, marketing, or equivalent qualifications
• IT Literacy, an added advantage 
• Able to operate in a performance driven organization
• Proficient in English and Swahili

Relevant Experience (Type of experience and minimum number of years)

• 3 to 5 years’ experience in sales and relationship management of mid-sized businesses
• Solid understanding of Fixed and mobile Connectivity, ability to understand solutions such as NaaS, CPaaS, IoT, Security, Cloud Industry sector knowledge and understanding of customers in that sector, their strategies and business challenges

Other requirements (Behavioural etc.)

• Able to operate in a performance driven organization
• Good organizational and teamwork skills
• Ability to quickly react to changes
• Ability to work on tight deadlines
• Self motivated, enthusiastic, energetic
• Excellent and effective communications skills, both orally and written
• Attention to detail
• Confident, assertive with good negotiation skills
• Excellent time Management Skills
• Customer-centric 
• Adherence to Company policy and procedures
• Maintain high levels of integrity