Account Manager, Marketing

• Manage relationships with clients, acting as the primary point of contact for day-to-day communication.
  
• Oversee the execution of marketing services, such as Press Releases (PR) and email campaigns, to ensure timely and high-quality delivery.
  
• Collaborate with other departments, including content and design, to ensure all deliverables meet both client expectations and agency standards.
  
• Work with clients to establish project timelines and ensure projects are delivered within specified constraints.
  
• Proactively identify and address issues or concerns during project delivery, ensuring prompt resolution while keeping clients informed of progress and necessary changes.
  
• Identify potential avenues for expanding business with existing clients by recognising upselling and cross-selling opportunities, and promptly communicate them to the reporting manager.
  
• Prepare and present regular reports to clients and reporting managers, providing transparent updates on project status and key milestones.
  
• Ensure client satisfaction by addressing concerns, delivering exceptional customer service, and proactively identifying ways to add value to the client's business.
  
• Undertake any other duties related to the role as assigned by the Manager.
  

Education:

• Bachelor's degree in marketing, communications, or a related field
  

Required Qualifications & Skills:

• 3+ years of experience in account management, preferably in a marketing agency.
  
• Ability to manage multiple accounts simultaneously while maintaining strong attention to detail.
  
• Excellent communication skills, with the ability to build rapport and credibility with clients and internal stakeholders.
  
• Strong problem-solving skills, with the ability to think creatively and strategically to solve client challenges.
  
• Proficient in Microsoft Office, and project management tools.
  
• Familiarity with marketing and advertising technologies, including CRM, marketing automation, and social media platforms.
  
• Fintech Industry Knowledge: Beneficial to have knowledge of the fintech industry, allowing for more effective engagement with clients and understanding of their needs.
  

Personal Attributes and Disposition:

• Excellent interpersonal, communication, and public speaking skills.
  
• Ability to work independently on assigned duties.
  
• Ability to manage a variety of priorities while meeting deadlines.
  
• Strong cultural adaptability and collaborative mindset.​
  

• Annual Discretionary Bonus
  
• 21 Days Annual Leave
  
• Health & Dental Coverage
  
• 5 Paid Sick Days
  
• Flexible Working Hours
  
• Hybrid working model (2 days per week working from home)
  
• Early Out on Fridays
  
• Long Weekend Leave
  
• Maternity & Paternity Top-Up Allowance
  
• Complimentary Lunch at the office
  
• Company Laptop provided