Senior Account Manager - Bilingual (Mandarin/English)

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.

The Account Manager is the face and main driver of success for brands that work with Spreetail to enhance and exceed expectations in a fulfillment services setting. We maniacally obsess over the details that will make a brand successful by trusting Spreetail to receive and fulfill their customer orders on a multitude of marketplace platforms. The right candidate will know the size of brands that could be in the market for this service, put together an agreement that is highly competitive in the market, and help the brand identify their long-term goals and how to achieve them.

How you will achieve success:

• Understand and actualize the size of brand GMV opportunity to effectively help build a contract model for fulfillment services. Use market insights to estimate realistic opportunities with brands.
• Build and manage brand long-term strategy into actionable steps. Motivate team members, peers, and brand leadership to develop a long-term strategy and drive that strategy with every interaction.
• Manage day-to-day account level health including but not limited to on-time delivery rate, receipt accuracy, inventory management, customer issues, forecasting, and sales performance.
• Establish and build strong working relationships with business leaders at all levels. Manage day-to-day brand communication and ongoing relationships as it relates to current, new, and upcoming projects. Manage brand input and feedback for all projects with detailed directions and timelines. Consistently going over and beyond to deliver on best-in-class Brand experience.
• Formulate and present brand reporting for overall account health. Provide actionable insights and takeaways that will close any performance gaps noted. Lead brand calls; facilitating agenda items, tracking questions, and managing call takeaways to completion. Complete Weekly Business Review; researching any account level issues or misses to plan. Identify action plans and manage to successful completion.

What experiences will help you in this role:

• Bachelor’s degree in Business, Finance, Project Management, or Client Services.
• Must be fluent in Mandarin and English with the ability to effectively communicate and translate with Mandarin-speaking Brands.
• Experience in project management or account management. At least 5-6 years managing 3PL clients with net sales exceeding $20 million annually.
• Proven ability to consistently and positively contribute in a fast-paced environment. Ability to effectively communicate with client leaders of all levels (C-level down to entry-level support roles).
• Ability to work independently and manage personal and team member time, keeping deliverables and deadlines top of mind. Creative thinking and problem-solving aptitude along with strong writing, phone, and presentation skills.

In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply!

Not the role for you? Check out additional opportunities to join our team on our job board.

What you can expect from us: 

• We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families. Learn more about how we work.

• We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards.

• We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources. Learn more about our benefits & perks package. 

• We create the opportunity to revolutionize your community. We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it.

Spreetail is committed to a diverse and inclusive workplace. Spreetail is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [email protected].