Account Manager (m/f/d)

Posted 4 Days Ago
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Munich, Bayern, DEU
Hybrid
Mid level
Artificial Intelligence • Information Technology • Software • Automation
The Role
Own expansion revenue across a portfolio of named B2B SaaS accounts by identifying upsell and cross-sell opportunities, creating strategic account plans, managing complex stakeholder conversations, maintaining pipeline and forecasts, and closing deals in close collaboration with Customer Success and Professional Services.
Summary Generated by Built In
YOUR JOB

Are you energized by turning existing customer relationships into new growth? Do you thrive when commercial ownership, stakeholder management, and closing responsibility come together? As Account Manager, you will own upsell and cross-sell opportunities across named accounts, working closely with Customer Success and Professional Services to convert flagged customer potential into signed deals. If you are an experienced sales professional ready to drive expansion revenue at DataGuard, then join us on our journey.

WE PROTECT THE PEOPLE BEHIND THE DATA

We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 200 team members worldwide and with offices in Munich, Berlin, London, Stockholm, and Vienna, we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities, and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks.

WHAT YOU'LL BE DOING
  • You take ownership of expansion revenue across a portfolio of named accounts and drive sustainable customer growth

  • You transform customer success stories into commercial opportunities and consistently exceed expansion targets

  • You work hand-in-hand with Customer Success and Professional Services to identify upsell and cross-sell potential at the right moment

  • You create and execute strategic account plans that deepen customer engagement and accelerate revenue growth

  • You lead commercial conversations with confidence, navigating complex stakeholder environments and closing impactful deals

  • You maintain a strong pipeline, forecast accurately and drive expansion opportunities from first conversation to signed contract

  • You collaborate closely with the wider Sales team and report directly to the Head of Sales, playing a key role in DataGuard's growth journey

WHAT YOU'LL GET IN RETURN
  • The freedom, trust, and tools to do what you love and make an impact in a purpose-driven company, committed to doing genuine good in the digital world.

  • Enjoy a high degree of flexibility with tailored working hours, choice of work location, and benefits that support your lifestyle, health, and family needs.

  • Join a secure, future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market.

  • Grow along expert or leadership paths with support from employee accelerator programs, bi-annual feedback cycles, and a personal training budget.

  • Work in an environment that values autonomy, rapid decision-making, a flat hierarchy, and collaborative, eye-level communication to keep things moving forward

THE QUALITIES YOU'LL NEED FOR A SUCCESSFUL CAREER AT DATAGUARD
  • You bring several years of success in B2B SaaS Sales, Account Management or Customer Success

  • You have consistently achieved revenue targets through upselling and cross-selling

  • You know how to turn customer needs into impactful commercial opportunities

  • You are comfortable engaging and negotiating with senior decision-makers

  • You think strategically, but never lose sight of execution and results

  • You take ownership, move with urgency and thrive in a target-driven environment

  • You build lasting customer relationships while driving measurable business outcomes

  • You are fluent in German and English

LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS:

No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you!

#LI-DNI

Skills Required

  • Several years of success in B2B SaaS Sales, Account Management, or Customer Success
  • Proven track record of achieving revenue targets through upselling and cross-selling
  • Experience creating and executing strategic account plans
  • Ability to engage and negotiate with senior decision-makers
  • Strong stakeholder management and closing responsibility
  • Pipeline management and accurate forecasting experience
  • Experience collaborating with Customer Success and Professional Services to convert opportunities
  • Comfortable working in a target-driven environment and taking ownership
  • Fluent in German and English
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The Company
HQ: Munich
178 Employees
Year Founded: 2018

What We Do

DataGuard, the European leader in security and compliance software, is trusted by more than 4,000 organizations across 50+ countries. Its all-in-one platform helps businesses manage security risks, fast-track certifications, and comply effortlessly with industry frameworks including ISO 27001, TISAX®, SOC 2, GDPR, NIS2, and the European AI Act. By combining AI and automated workflows with tailored expert consultancy, DataGuard reduces the time and costs of building robust Information Security and Compliance Management Systems (ISMS & CMS). Founded in 2018, DataGuard has offices in Munich, Berlin, London, Stockholm, and Vienna, a team of 250+ experts, and a growing network of partners. TISAX® is a registered trademark of the ENX Association. DataGuard is not affiliated with the ENX Association. We provide Software-as-a-Service and support for the assessment on TISAX® only. Information on the processing of your personal data when you visit our social media presence can be found in our privacy policy: www.dataguard.com/privacy-policy/.

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