The Role
The Account Manager will onboard new merchants, maintain relationships, negotiate rates, collaborate with teams, and monitor performance in local payments.
Summary Generated by Built In
Join the Pioneer Crypto Brand in the Philippines!
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
What you'll do
- Identify, approach, and onboard new merchants across various industries in Cebu to use our payment solutions (e.g., POS terminals, QR payments, e-wallets).
- Build and maintain strong relationships with existing merchants in your assigned area to drive usage, retention, and satisfaction.
- Negotiate merchant discount rates (MDRs), commercial terms, and service agreements.
- Collaborate closely with internal teams (product, tech, and operations) to ensure seamless onboarding and integration.
- Act as the main point of contact for merchant inquiries, support, and issue escalations.
- Monitor account and portfolio performance, track transaction volumes, and identify opportunities for growth within your territory.
- Stay updated on industry trends, competitor activities, and customer needs in the local payments and fintech space.
What we expect from you
- Bachelor’s degree in Business or a related field.
- 2–4 years of experience in merchant acquisition, business development, or account management, preferably in fintech, banking, payments, or e-commerce.
- Proven experience in closing deals and managing a high-volume portfolio.
- Excellent communication, presentation, and negotiation skills.
- Customer-focused mindset with a strong drive to exceed targets and KPIs.
- Self-starter with strong organizational and time management abilities.
- Ability to coordinate with international partners and stakeholders.
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
- Can speak and understand Mandarin Chinese is a plus.
Join the Coins Team Now!
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
Top Skills
E-Wallets
Payment Solutions
Pos Terminals
Qr Payments
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The Company
What We Do
Coins.ph is on a mission to create an open financial system by providing everyone easy access to Web3 and digital assets. Launched in 2014, Coins.ph is the most established crypto brand in the Philippines and has gained the trust of more than 16 million users. Through the easy-to-use mobile app, users can buy and sell a variety of cryptocurrencies and access a wide range of financial services. We're a fast-growing startup looking for passionate, motivated, and exceptional people to join us in doing work that matters. Visit http://coins.ph/careers to learn more
