The Role
Manage a portfolio of life-sciences clients to drive renewals, uncover expansion opportunities, and ensure value realization. Build trusted multi-stakeholder relationships, lead account reviews, forecast renewals/expansion, identify risks and retention strategies, and collaborate cross-functionally to deliver exceptional client outcomes.
Summary Generated by Built In
Account Manager - Life Sciences
➡️ Excited by owning a portfolio of innovative life sciences clients where you drive renewals while uncovering strategic growth opportunities?
➡️ Motivated by building trusted, long-term partnerships with R&D leaders and becoming their go-to advisor?
➡️ Thrive in commercial conversations — from QBRs to negotiations — where delivering value directly fuels retention and expansion?
➡️ Ready to make an impact at a high-growth, AI-driven SaaS company where customer success and revenue growth go hand in hand?
Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.
We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.
Role Summary:
As an Account Manager at Patsnap, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients in the life sciences vertical. This position is at the heart of building lasting relationships, driving renewals, and uncovering opportunities for expansion. You’ll collaborate with some of the world’s leading innovators ensuring they derive maximum value from Patsnap’s solutions while achieving your retention and growth targets. If you thrive in a fast-paced, dynamic environment, are customer-obsessed, and have a passion for innovation and life sciences, this role is your opportunity to make an impact!
This is a hybrid position in our Downtown Toronto office with the expectation to work from the office on Wednesdays. You are welcome to work out of the office more often if you wish!
What You'll be Doing:
- Manage relationships within a portfolio of large, strategic clients.
- Drive renewals and achieve quarterly expansion targets.
- Partner closely with Account Executives and Account Directors on expansion opportunities.
- Build trusted relationships with multiple stakeholders across customer organizations.
- Lead account reviews, track customer objectives, and ensure value realization across teams.
- Identify risk areas and develop retention strategies.
- Accurately forecast both renewals and expansion on a 90 day rolling basis.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Collaborate with cross-functional teams (Sales, Product, and etc) to deliver exceptional client experiences.
About You:
- Experience managing large or multi-stakeholder accounts (B2B SaaS experience preferred).
- Strong relationship management skills, with a consultative and value-driven approach.
- Commercially minded and comfortable partnering with sales to drive results.
- Organized and proactive in using account planning frameworks to drive value-based outcomes.
- Skilled in presenting, influencing, and negotiating with senior stakeholders.
- Organized, analytical, and proactive in planning account growth.
- Excited to work in a fast-moving, global SaaS environment.
- A genuine interest in helping customers innovate and succeed.
What You'll Love:
- 5 weeks paid vacation
- Comprehensive benefits package for you and your dependents from day one
- RRSP Contribution Matching
- Access to mental health support
- Maternity and paternity leave
- 2 company-paid volunteering days
Our Values:
- Integrity: We hold each other accountable for our actions.
- Leadership: We lead by example and inspire each other to reach for new heights.
- Openness: We are open and honest and share our ideas with care and consideration.
- Growth: We are lifelong learners who aspire to improve each day.
- Innovation: We seek out new ways to solve problems.
- Customer: Our customer is at the center of everything we do. Their success is our success.
Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.
Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [email protected] so we can best support you.
Skills Required
- Experience managing large or multi-stakeholder accounts
- B2B SaaS experience
- Strong relationship management with a consultative, value-driven approach
- Commercially minded; comfortable partnering with sales to drive results
- Experience driving renewals and achieving expansion targets
- Ability to forecast renewals and expansion on a rolling basis
- Skilled in presenting, influencing, and negotiating with senior stakeholders
- Organized and proactive in using account planning frameworks to drive outcomes
- Experience leading account reviews, tracking customer objectives, and developing retention strategies
- Ability to collaborate with cross-functional teams (Sales, Product) to deliver client experiences
- Genuine interest in life sciences and helping customers innovate
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Founded in 2007, Patsnap is the company behind the world’s leading innovation intelligence platform. Patsnap is used by more than 10,000 customers in over 50 countries around the world to access market, technology, and competitive intelligence as well as patent insights needed to take products from ideation to commercialization. Customers are innovators across multiple industry sectors, including agriculture and chemicals, consumer goods, food and beverage, life sciences, automotive, oil and gas, professional services, aviation and aerospace, and education. To learn more about how Patsnap is improving the way companies innovate, visit www.patsnap.com.
