About HqO
HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO’s REX (Real Estate Experience) Platform assesses the health and performance of a person’s experience within a physical space while providing the necessary tools for operators to manage and optimize it, all from one central location.
HqO has been trusted to power 400 million+ square feet across 700+ properties in 32 countries, and we’re backed by some of the world’s most prominent VC and real estate companies as we continue to grow rapidly across the world.
We’re driven by our core values of LET’S GO (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day. If you want to join a fast-growing, highly collaborative, and supportive team that is at the forefront of real estate transformation, we’re the company for you.
About the role
We are seeking an Account Manager to join our growing Client Services team and play a key role in the Leesman business. Leesman’s mission is to make workplaces better. In 2010, we set out to provide organisations with the world’s first truly independent measure of employee workplace experience using unique data-driven solutions. Since launching, we have measured over 10,000+ workplaces in 120+ countries and amassed 1,500,000+ individual employee responses to our standardised online survey, making the Leesman Index the world’s largest independent database of workplace experience. As we continue to help organisations navigate change, we have expanded our offering to measure employee home working experience to help organisations understand and plan for their future using our data-driven solutions.
Employees in this position are mainly responsible for providing a world-class experience for clients, focusing on on-boarding, retaining and growing the client portfolio and managing the overall survey process for multiple clients at once through each step in the process. This role reports to the Client Services Manager based in London. This is a full-time, permanent position with the potential for regional and overseas travel.
What you'll do
- Presenting results of surveys back to clients, face-to-face when possible
- Managing and conducting client meetings at any phase of a project
- Shaping the service delivery for Leesman as it enters its next phase of growth and expands globally
- Providing a world-class experience for clients, focusing on on-boarding, retaining and growing the client portfolio
- Managing the overall survey process for multiple clients at once through each step in the process
- Helping clients understand the Leesman tool and how they can use it
- Working closely with sales and operational teams to ensure clients are receiving the best service possible
What you bring
- Extremely well-organized with great project management skills
- 3-5 years of experience in an account management or related position
- Excellent written and verbal communication skills
- Able to identify client challenges and efficiently develop solutions to drive customer satisfaction
- Able to work independently as well as with a team
- Talent for interpreting and presenting on data, analyzing results, and delivering clear, actionable insights
- Proficiency in Microsoft Office, Google suite and CRM systems
- Appetite for process improvement and exceeding client expectations
- Strong Advantages: Additional languages (preferably Dutch or French) and previous commercial real estate industry experiences
How to apply
For consideration, please submit your resume. We appreciate your interest in HqO and will be back in touch if it seems like your background and experience is a good fit!
Skills Required
- Strong project management and organizational skills
- 3-5 years of experience in account management or related role
- Excellent written and verbal communication skills
- Ability to identify client challenges and develop solutions to drive satisfaction
- Ability to work independently and collaboratively with a team
- Ability to interpret and present data, analyze results, and deliver actionable insights
- Proficiency in Microsoft Office, Google Suite, and CRM systems
- Appetite for process improvement and exceeding client expectations
- Additional languages (preferably Dutch or French)
- Previous commercial real estate industry experience
HqO Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HqO and has not been reviewed or approved by HqO.
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Healthcare Strength — Medical, dental, and vision coverage are provided for employees and dependents, alongside short- and long-term disability. Feedback suggests the core health protections are comprehensive for a midsize tech employer.
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Parental & Family Support — Twelve weeks of fully paid parental leave are offered in addition to applicable policies. Feedback suggests this level of leave compares favorably within typical U.S. tech packages.
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Leave & Time Off Breadth — Unlimited PTO is available along with paid holidays and sick days. Feedback suggests the breadth covers standard expectations for modern tech employers.
HqO Insights
What We Do
At HqO, we transform how people connect with each other and the places they work by bringing together a full suite of tools that combines digital, physical, and personal amenities and services — all in one app. The HqO Workplace Experience Platform lets companies and commercial property teams create high-end and personally curated environments that foster safety, sustainability, creativity, and collaboration.
Why Work With Us
Driven by our company Let’s Go values — Learning, Excellence, Truth, Speed, Goodness, Ownership — we strive to do our best work every single day. If you want to join a stable, fast-growing, highly collaborative, and supportive team that is at the forefront of workplace transformation, we’re the company for you.
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