Job Category:
Customer Support/Operations
Pay Grade Range:
Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.
Unlock your Altus Experience!
If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.
Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.
Job Summary:
Altus Group are looking for an Account Manager to join our Corporate/Key Accounts team in Manchester. In this role, you will proactively manage a portfolio of high-profile key commercial property clients. You will be responsible for developing strong relationships with our key clients, providing regular updates on their property portfolio along with securing additional sites, contract renewals and identifying Cross Sell opportunities for other business areas.
Key Responsibilities:
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Pro-actively manage relationships of corporate commercial clients who have high worth property portfolios, delivering an outstanding service and building strong relationships.
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Managing client expectations to ensure they understand processes and timescales.
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Ensure that Altus Group have collected all of the required documentation about clients to successfully deliver a full service and maintain accurate records.
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To manage processes and work with other departments to ensure we deliver the best possible outcome for our clients.
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Actively seek opportunities of growth through additional sites.
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Securing long term relationships through renewals
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Identifying opportunities to Cross Sell other Altus services that meet the clients’ requirements.
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Provide quarterly updates to the client.
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Work collaboratively with other departments to identify opportunities to improve our service offering, ensuring that we maximise revenue and client savings.
Key Qualifications:
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A self-motivated individual with a proven track record of delivering results in the corporate environment.
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Experience working in an account management role communicating in a B2B environment or working in a customer facing role within the key/corporate client base.
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A passion for building strong relationships with clients and colleagues.
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Successful in identifying/generating leads for new business opportunities.
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Demonstrable track record of resolving complex client issues and objection handling.
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Excellent problem-solving skills and attention to detail.
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An understanding of the Business Rates Industry is preferred but not necessary as full training will be provided
What Altus Group offers:
- Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
- Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
- Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.
Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at [email protected] or +1 888 692 7487.
We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.
What We Do
Altus Group Limited is a leading provider of software, data solutions and independent advisory services to the global commercial real estate industry. Our businesses reflects decades of experience, a range of expertise, and technology-enabled capabilities empowering clients to analyze, gain insight and recognize value on their real estate investments. Headquartered in Canada, we have approximately 2,400 employees around the world, with operations in North America, Europe and Asia Pacific. Our clients include some of the world’s largest real estate industry participants. Altus Group pays a quarterly dividend of $0.15 per share and our shares are traded on the TSX under the symbol AIF.
For more information on Altus Group, please visit: www.altusgroup.com.
