Account Manager, Key Accounts

About Acrisure:
Acrisure is a Fintech leader empowering businesses and consumers alike with unmatched financial solutions. The Company is headquartered in Grand Rapids, Michigan, and employs over 15,000 colleagues in 21 countries. It is distinguished by its dynamic culture, fast paced environment and determination to drive innovation at all levels of the business. Under the leadership of Co-founder, Chairman and CEO Greg Williams, Acrisure has grown from $38 million to more than $4 billion in revenue in just under ten years.
Acrisure connects clients to financial solutions through the best of humans and an AI platform. Acrisure’s products include Insurance, Reinsurance, Cyber Services, Mortgage Origination and more to over 1.3 million clients around the world.

Additionally, Acrisure is committed to social issues such as children’s health and DEI in financial services. Acrisure formed Evolution Advisors, a joint venture focused on providing access to financial services to minority-owned enterprises.

Job Summary: 
We are seeking a highly motivated individual with a positive and proactive personality to serve as Account Manager supporting Key Accounts. The Account Manager will play a pivotal role in supporting our Client Advisor team managing day to day client interaction and activity. This individual will be crucial in providing a positive client experience and building rapport with clients and internal Acrisure team. The Account Manager will work closely with the Client Advisor serving as a second point of contact to clients as needed. The Account Manager will play a critical role in building and fostering strong relationships with insurance carriers and other service providers.

Essential Duties: 

Actively manage and participate in client’s various program renewal cycle. Support with issuance and management of Certificate of Insurance for clients. Provide basic contract review as necessary. Provide management and tracking of open items and ad hoc needs for respective clients. Provide client with day-to-day support and address client’s coverage questions and supporting with program changes as needed. Assist with marketing of client’s insurance program’s to various carriers and conversations with insurance carriers throughout renewal process. Support client with exposure gathering process, analyzing of renewal data relative to offered quotes and terms. Monitors and follows-up on invoice generation, fee agreements, receivables, and collections. Addresses and resolves problems. Assist Client Advisor with various projects for clients as needs arise.

Requirements: 

• Bachelor's degree in Business Administration, Finance, Marketing, or related field is preferred.

• Property & Casualty brokers license preferred, or to be obtained after start date.

• 3 -5 years of experience in client relationship management, account management, or related roles is preferred.

• People centric mindset with a proactive approach to address external client needs and internal team members.

• Positive attitude with the ability to effectively communicate with both external clients and internal team members.

• Excellent problem-solving skills with willingness to proactively seek answers before engaging team.

• Proficiency in Microsoft Office Suite, and other relevant tools for client management and reporting.

• Strong project management skills, attention to detail, organizational skills, and ability to manage multiple priorities in a fast-paced, dynamic environment.

• Confidence to build relationships with insurance carriers and internal stakeholders to deliver best results to clients.

• Willingness and desire to be engaged and learn new concepts and ideas on a daily basis.

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Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.