The Role
The Account Manager / Inside Sales Rep ensures customer requirements are met, manages inventory, reduces costs, and increases profit margins through strategic account management and effective communication.
Summary Generated by Built In
Company Overview:
Field is a family-owned global supplier of fasteners, "C" commodities, inventory management services, and technical support. We currently have locations in Rockford, IL (headquarters), Texas, South Carolina, Ohio, Oregon, Mexico, and Taiwan. For over 30 years, Field has grown an average of 19% annually because of its dedication to lowering our customers overall cost and improving quality through a technical approach to fasteners. By joining Field, you will experience an exceptional culture built on Integrity, Commitment, Teamwork, Innovation, Flexibility, and Fun!
Field was recognized by INC. magazine as one of the fastest growing privately owned companies in the USA. Field has been recognized nationally by Great Places to Work as one of the Best Small Companies in America, ranking #8 nationally among small companies and #5 nationally among manufacturing/production companies. For several years, Field has been recognized locally by the Rockford Register Star as one of the top Employers in the area.
At Field, having a great culture is more than a priority – it’s everything.
For more information about our culture and company, please watch this Culture Video.
All full-time positions at Field are eligible for benefits including Medical, Dental, Vision, Life Insurance, 401(k), Life Coaching, paid Vacation, paid Holidays, paid Volunteer Time, quarterly Bonuses, and more!
Visit our Careers page for a complete list of benefit offerings.
Position Summary:
This professional position has a combination of customer service and purchasing responsibilities. Inside Sales Reps are responsible for ensuring that all customer requirements are met by working with outside sales, operations, and supply chain; as well as working to control inventory, reduce costs, and increase profit margins on products supplied to our customers. This position is fast-paced and manages multiple tasks and projects simultaneously within the structural fasteners business.
This position reports to: Inside Sales Team Leader
This position has direct reports: None
Location: Salem, OR
FLSA Hourly/Salary: Starting Salary $50,000-$65,000
Essential Functions:
- Commit to FIELD’s Mission Statement, Core Values, and Fieldamentals.
- Respond to customer calls and inquiries, serving as a proactive and strategic contact for existing accounts and new business.
- Provide pricing quotations to existing customers through suppliers.
- Place purchase orders for customers to meet requirements.
- Professionally establish, maintain, and grow existing account relationships.
- Service inventory management and consignment systems.
- Provide product knowledge support to supplier and customer base.
- Work with customers to resolve and negotiate slow moving/obsolete inventory issues.
- Responsible for account margins, inventory turns, and on-time delivery.
- Negotiate pricing with existing/new suppliers to ensure overall best cost and quality.
- Work closely with outside sales to manage key accounts.
- Actively work with existing customers to pinpoint new business avenues.
- Maintain awareness of the marketplace, the competitive environment, the customers’ industry and position in order to recommend strategies and projects.
Education, Skills and Experience Required:
- High School diploma or GED equivalent
- Polite and professional manner.
- 3-5 years in a customer service, purchasing, account management, inside sales, or related area.
- Ability to work in fast-paced, team-based environment.
- Strong Microsoft Word, Excel, Outlook knowledge.
- Strong communication skills to interact with internal and external customers and suppliers.
- Strong time management skills and detail-orientation.
- Strong analytical skills.
- Strong influencing skills.
- Highly motivated and well organized.
- Effective presentation skills.
- Proven track record of results.
- Ability to drive results without a great deal of direct supervision.
Additional Skills Preferred:
- Previous experience in the fastener industry.
- Experience with structural fastener products.
- Experience with Power BI
- Experience with Smartsheet
- Bachelor’s degree in a business-related course of study or equivalent relevant experience in customer service, production scheduling, and /or account management.
Field provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please view our Texting privacy policy here : https://1976772.fs1.hubspotusercontent-na1.net/hubfs/1976772/Privacy%20Policy%20%20Employ%20-%20Texting%20Field%20Fastener.pdf
and our Terms of Service agreement here. https://1976772.fs1.hubspotusercontent-na1.net/hubfs/1976772/TOS-%20Employ%20-%20Field%20Fastener.pdf
Skills Required
- High School diploma or GED equivalent
- 3-5 years in customer service, purchasing, account management, inside sales or related area
- Strong Microsoft Word, Excel, Outlook knowledge
- Strong communication skills to interact with internal and external customers and suppliers
- Strong time management skills and detail-orientation
- Strong analytical skills
- Strong influencing skills
- Highly motivated and well organized
- Effective presentation skills
- Proven track record of results
- Ability to drive results without a great deal of direct supervision
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The Company
What We Do
Field Fastener is a full-service, data-driven, global provider of inventory management and supply chain solutions for fasteners and Class 'C' commodities. They focus on reducing total assembly costs for customers through vendor-managed inventory (VMI) programs and value-added engineering services. Founded in 1976, the company operates multiple centers of excellence to provide technical support and hardware availability to manufacturing and industrial clients worldwide.
