The Role
Own and expand healthcare and medtech client relationships across Indiana. The Account Manager will manage account plans, executive stakeholder relationships, renewals, proposals, forecasts, and client satisfaction while identifying new software and engineering opportunities. The role requires an established Indiana network, deep medtech expertise, consultative selling ability, software literacy, and regular on-site engagement in Fort Wayne, Warsaw, or Indianapolis.
Summary Generated by Built In
About Dash
Dash is a software engineering and AI partner to healthcare, medtech and enterprise companies. We design, build and support the software behind connected devices, clinical and enterprise integrations, data platforms and AI agents, combining US-based client leadership with a global engineering team. Most of our growth comes from long-term relationships with clients who keep bringing us their next program.
About the roleIndiana is home to some of the world's leading healthcare and medtech companies, including a concentration of global orthopedic leaders in the Warsaw and Fort Wayne region. Dash already builds software for several of them, from connected-device and product engineering programs to data, analytics and embedded engineering teams.
These relationships are growing, and they need someone who is physically there: in the hallways, in program reviews, and at the table when next year's priorities are set. This role owns those relationships, grows them, and brings new enterprise healthcare and medtech clients to Dash.
What you'll ownClient relationships- Own day-to-day and executive relationships across a cluster of healthcare and medtech accounts in Indiana, with a regular on-site presence.
- Build relationship maps across R&D, product, quality and regulatory, IT, digital and commercial teams, well beyond the current project sponsor.
- Run account plans and quarterly business reviews, track client satisfaction, and act quickly on delivery risks.
- Identify new programs where Dash can help: connected and smart devices, software as a medical device, mobile and cloud applications, clinical and EHR integrations, data and analytics, AI, and digital tools for manufacturing, quality and sales teams.
- Shape opportunities with our engineers and solution leads into proposals and SOWs, and lead renewals and extensions.
- Build a referral network across Indiana healthcare and medtech, through existing clients, industry associations and events such as OMTEC, and convert it into new enterprise accounts.
- Work side by side with our project managers and on-site engineers so clients experience one Dash team.
- Keep account, pipeline and forecast information complete and current in HubSpot.
- Meet the key stakeholders at each Indiana account, on site, within the first 30 days.
- Take over the account plans and the renewal calendar from a prepared handover pack.
- Identify at least two new program opportunities in existing accounts and present them to leadership.
- Build a target list of new enterprise healthcare and medtech prospects in Indiana, with a warm path into each.
- Revenue from existing Indiana accounts grown by more than 30% over the prior year.
- Two new enterprise-grade healthcare or medtech accounts brought to Dash.
- New programs opened in existing accounts, beyond current renewals.
- Multiple senior stakeholder relationships in every key account.
- Consistently high client satisfaction.
Above everything, we look for critical thinking and hunger. We want people who question assumptions, think problems through to the root, and are driven to win, to grow and to raise the bar for everyone around them.
Must have- 5+ years in account management, business development or client partnership selling software or engineering services into healthcare or medtech companies, or in a commercial or product role at a healthcare or medtech company.
- Deep healthcare and medtech expertise. This is the primary expertise the role requires.
- An established professional network in the Indiana healthcare and medtech community.
- A working understanding of how medtech products are developed and regulated (design controls, quality systems, FDA pathways), enough to hold credible conversations with R&D and quality leaders.
- A software background or strong software literacy: the development lifecycle, Agile, cloud, mobile, data and integrations.
- Consultative selling skills and comfort writing account plans, proposals and SOW summaries.
- Based in, or willing to relocate to, the Fort Wayne, Warsaw or Indianapolis area.
- A degree in engineering, computer science or the life sciences.
- Prior experience at an orthopedic or medtech OEM, a contract manufacturer, a health system or a healthcare software vendor.
- Experience with connected devices (Bluetooth Low Energy, IoT) or with IEC 62304 and ISO 13485 environments.
- Exposure to AI and data analytics in a healthcare or manufacturing setting.
- Working knowledge of HubSpot.
- A conversation about your Indiana healthcare and medtech network and how you have grown accounts in the past.
- Case exercise: given a profile of a healthcare or medtech client, identify three new program opportunities and explain how you would open each one.
- Interviews with Dash leadership and our delivery leaders.
- References.
- Ownership of a growing set of relationships with some of the most respected names in healthcare and medtech.
- Close support from Dash engineers and project managers who already work on site with these clients.
- Competitive pay and incentive structure.
- Health, dental and vision insurance.
- Paid time off.
Dash is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other legally protected characteristic.
Skills Required
- 5+ years in account management, business development, or client partnership selling software or engineering services into healthcare or medtech, or in a commercial or product role at a healthcare or medtech company
- Deep healthcare and medtech expertise
- Established professional network in the Indiana healthcare and medtech community
- Working understanding of medtech product development and regulation, including design controls, quality systems, and FDA pathways
- Software background or strong software literacy covering development lifecycle, Agile, cloud, mobile, data, and integrations
- Consultative selling skills and ability to write account plans, proposals, and SOW summaries
- Based in or willing to relocate to Fort Wayne, Warsaw, or Indianapolis
- Degree in engineering, computer science, or life sciences
- Experience at an orthopedic or medtech OEM, contract manufacturer, health system, or healthcare software vendor
- Experience with connected devices, Bluetooth Low Energy, or IoT
- Experience with IEC 62304 and ISO 13485 environments
- Exposure to AI and data analytics in healthcare or manufacturing
- Working knowledge of HubSpot
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The Company
What We Do
Dash Technologies Inc. is a software development and IT services company that helps businesses modernize, scale, and grow. It builds enterprise-grade mobile, web, and custom software, while specializing in device engineering and AI/ML analytics. The company also develops healthcare products and describes its work as transforming healthcare delivery globally for organizations across multiple industries, combining technology expertise with customer-focused support.
