Account Manager II

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Job Summary:

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community. 

Position Description:

To implement, service, and retain assigned/existing groups while enhancing and maintaining strong working relationships with existing groups/clients. Act as a liaison between Delta Dental groups, agents, and consultants to ensure proper program administration and all service needs are met.

Primary Job Responsibilities:

• Ensures that all service needs are met for the corporation’s clients, including resolution of issues (not limited to, research of resolution of issues, billing, claims, eligibility, etc.) and provides ongoing training and education to clients on the strengths and advantages of the organization to ensure that renewal goals are met.
• Processes and reviews small bids and quoted materials received from groups/agents for accuracy. Works with the agent community on proposals, and alternative offerings for their customers.
• Organizes, coordinates, and prepares for activities related to implementations, finalizing renewals, negotiations, underwriting involvement, and participation in benefit fairs and open enrollment meetings.
• Maintains well established internal and external working relationship with existing agents, brokers, group contacts, and key individuals within the group benefits department. This includes individual “sales” calls, benefit conferences, conventions, entertainment, and special events.
• Assists in the product development and developing strategies with management surrounding small market growth.
• Participates in business and professional organizations to develop relationships and improve knowledge.

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

#LI-Hybrid

Minimum Requirements:

Position requires a bachelor’s degree in business administration, or related field and one year experience in sales, service of group accounts, or insurance contract language. Will accept any suitable combination of education, training, or experience.

Position requires the ability to analyze and resolve problems; use independent judgment and communicate effectively with internal and external contacts.

Position requires a state health insurance license or must obtain one within three months of employment.

Position also requires a well-maintained, UAW- assembled or CAW (Canadian Auto Workers)- assembled motor vehicle.

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.