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Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Serve as the primary post-implementation contact for top customers, craft joint success plans, run executive business reviews and workshops, mentor teammates, support French-speaking customers, and advise on customizing Samsara’s IoT platform to drive safety, efficiency, and sustainability.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Lead a team of 5–10 sales process administrators to manage high-volume sales operations. Monitor workload and service levels, coach and onboard staff, partner with Sales Operations and cross-functional teams, resolve blockers, identify training needs, and drive process consistency and team performance.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Owns sales compensation policy strategy, crediting frameworks, exception governance, audits, and field enablement. The role manages compensation policies across draws, transfers, promotions, terminations, clawbacks, renewals, overlays, splits, and non-standard deals. It partners with sales and cross-functional leaders, documents decisions, improves governance controls, and translates recurring exceptions into policy and plan changes.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Leads and develops an Account Development Representative team through coaching, mentoring, hiring, incentives, and performance management. Builds metrics and dashboards, improves outbound prospecting and lead-generation processes, and partners with sales leadership to optimize pipeline and revenue creation. Promotes an inclusive, high-performing culture while supporting global team growth.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage scaled customer success for complex mid-market accounts using Samsara’s IoT platform. Responsibilities include driving adoption, demonstrating technical product value, diagnosing issues, leading customer workshops, recommending workflow transformations, developing action plans and success metrics, coordinating cross-functional teams, influencing product roadmaps, and supporting renewals and expansion.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Installation Specialist oversees customer engagements for technology deployments, ensuring quality installations by managing projects, resolving issues, and training teams, while maintaining communication with clients and partners.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Oversee and de-risk large-scale vehicle hardware installations by coordinating partners, providing onsite technical oversight and training, troubleshooting, ensuring SOW alignment, and driving continuous improvement and quality standards across deployments.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Oversee and manage large-scale vehicle hardware installations and partners, provide onsite technical oversight and troubleshooting, ensure quality and SOW alignment, capture lessons learned, and coordinate cross-functional stakeholders to drive successful deployments and customer adoption.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage and oversee vehicle hardware installations: coordinate vendors and partners, provide onsite oversight and troubleshooting, ensure SOW alignment and safety, drive CSAT and continuous improvement, capture lessons learned, and escalate feedback to internal teams. Role requires strong stakeholder communication and substantial customer travel.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Oversee and de-risk customer hardware installations for vehicle telematics: manage installation partners, provide onsite oversight for complex deployments, troubleshoot escalations, deliver training and installation guides, ensure SOW alignment, capture lessons learned, and coordinate cross-functional teams to drive quality, adoption, and continuous improvement.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Build automated reliability and self-healing platform tooling to protect production at scale. Improve incident management, reduce alert noise, evolve observability (monitoring, SLOs, performance detection), and develop AI-driven operational automation. Partner with product teams to diagnose reliability gaps, drive incident prevention, and champion operational excellence and best practices across engineering.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Oversee and manage customer hardware installations and vendor partners for complex vehicle telematics projects. Provide onsite oversight, troubleshooting, training, risk mitigation, SOW alignment, and continuous improvement to ensure quality, adoption, and customer satisfaction.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Oversee and de-risk vehicle hardware installations by managing partners, providing onsite oversight and troubleshooting, ensuring SOW alignment and quality, tracking milestones and CSAT, training installers, and escalating feedback to internal teams. Travel-heavy role supporting complex, first-of-kind deployments and continuous process improvement.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage and oversee large-scale vehicle hardware installations: coordinate vendors and partners, provide onsite oversight and training, troubleshoot escalations, ensure SOW alignment, mitigate risks, capture lessons learned, and collaborate cross-functionally to drive quality and customer adoption.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Oversee and de-risk large-scale vehicle telematics hardware installations: coordinate vendors and partners, provide onsite technical oversight and training, troubleshoot escalations, ensure SOW and safety compliance, capture lessons learned, and drive quality and CSAT improvements.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Oversee and de-risk large-scale vehicle hardware installations: manage installation partners, provide onsite oversight and troubleshooting, build installation guides, train installers, ensure SOW alignment and safety compliance, track milestones and CSAT, capture lessons learned, and collaborate with internal teams to drive high-quality deployments.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Business Operations Manager will enhance operational excellence in Technical Support by analyzing data, improving processes, and communicating insights to leadership.
