Div 53 - Austin, TX
Summary
Responsible for supporting and maintaining customer relationships, focus on customer satisfaction, service coordination, and identifying opportunities to expand services; works closely with internal teams to ensure inspections, repairs, and service activities are completed accurately and on time.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Serve as a primary contact for assigned customer accounts, building professional relationships and ensuring a positive customer experience.
- Establish post-sales relationships to support inspection, testing, and maintenance services for fire protection systems.
- Review customer requirements and coordinate inspection dispatches, including documentation of any third-party or compliance needs.
- Conduct regular reviews of inspection schedules to ensure all dispatches are up to date, completed, or modified as needed.
- Prepare deficiency repair proposals, create and dispatch work orders, and communicate repair timelines to customers.
- Follow up on completed inspections to confirm satisfaction and identify additional service opportunities.
- Respond promptly to customer requests regarding billing, pricing, inspection results, and other account-related matters.
- Collaborate with service, operations, and billing teams to ensure accurate documentation and efficient service delivery.
Education and/or Experience
Associate or Bachelor’s degree in Business, Communications, or a related field preferred; 1–3 years of experience in account management, customer service, or a related role; experience in fire protection or technical services a plus.
Computer Skills
Microsoft Office, Word and Excel.
Physical Demands
Prolonged periods of sitting and computer use; regularly required to sit and use hands, talk or hear, stand; walk and reach with hands and arms; occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
***AGENCY NOTICE***
Agency Submissions: Century Fire Protection does not accept unsolicited resumes from external Headhunters, staffing agencies or search firms. Any resume submitted without a signed agreement will be considered property of the company, and no fees will be paid.
What's In It For You?Century Fire Protection is one of the largest and most successful full-service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry!
We are experts in design, fabrication, installation, and maintenance of all types of fire protection systems in virtually all commercial markets for each stage of a buildings life cycle. Headquartered in Duluth, GA, Century Fire has more than 20 offices across seven states including Alabama, Florida, Georgia, Kansas, North Carolina, South Carolina, Tennessee, Texas, and Virginia.
Benefits
We believe our people are our biggest asset and as such, we offer comprehensive benefits, education, and training to ensure employees succeed and grow. Benefits include:
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- Voluntary Life Insurance
- Short-term & Long-term Disability
- Paid Time Off
- Paid Holidays
- 401(K) with Company Match
- Employee Assistance Program
- Employee Relief Fund
- Supplemental Insurance including Critical Illness, Hospitalization & Accident
Century Fire Protection is a GREAT place to work! Come and GROW WITH US!
Skills Required
- 1-3 years of experience in account management, customer service, or a related role
- Associate or bachelor's degree in Business, Communications, or a related field
- Microsoft Office experience, including Word and Excel
- Experience in fire protection or technical services
