Major Responsibilities
- Build and maintain strong relationships with an assigned portfolio of customer accounts
- Partner with customers to understand their goals and deliver solutions that drive success
- Manage account renewals and identify cross-sell and upsell opportunities
- Support customer onboarding, adoption, and overall account health
- Collaborate with Sales, Customer Success, and internal teams to resolve customer needs
- Conduct customer meetings and presentations that communicate value and insights
- Maintain accurate account documentation and manage multiple priorities in a fast-paced environment
- Use customer feedback and data to strengthen relationships and drive business outcomes
Education & Experience
- 2+ years of experience in Account Management, Customer Success, Sales, or a related customer-facing role required
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience preferred
- Experience managing customer relationships, renewals, and growth opportunities
- Strong communication, presentation, and relationship management skills
- Analytical, organized, and customer-focused with the ability to manage multiple priorities
- Proficiency with Microsoft Excel, PowerPoint, CRM platforms, and other business productivity tools
Lightcast is a global leader in labor market insights, with headquarters in Moscow, ID (US) and offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
Skills Required
- 2+ years of experience in Account Management, Customer Success, Sales, or a related customer-facing role
- Experience managing customer relationships, renewals, and growth opportunities
- Strong communication, presentation, and relationship management skills
- Analytical, organized, and customer-focused with the ability to manage multiple priorities
- Proficiency with Microsoft Excel, PowerPoint, CRM platforms, and other business productivity tools
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience
What We Do
Emsi Burning Glass is now Lightcast. Our name is new, but our dedication to providing the world’s best data-driven talent strategies remains the same. We’re going to continue bringing clarity to the labor market, guiding our customers through a complex and changing world and giving them the competitive advantage they demand. Our mission is to unlock new possibilities in the labor market.
