TOPdesk is an international software company that develops service management software for organizations across a wide range of industries. Founded over 30 years ago, we have grown to more than 700 colleagues across 8 countries, serving millions of users worldwide. We help organizations deliver better services through our software and expertise.
Job DescriptionAbout the role
As an Account Manager for our Hungarian customers, you are the main commercial point of contact for your customer portfolio and work closely with our Consultancy and Support teams, as well as with our Development department when needed. You are responsible for the commercial success of your account portfolio and actively contribute to your customers’ growth by identifying opportunities, building a strong expansion pipeline, and securing revenue through structured renewal management.
Your responsibilities
- Take full ownership of all contract renewals within your portfolio, including forecasting based on Commit / Best Case / Pipeline
- Identify risks at an early stage and define concrete mitigation measures • Negotiate contractual terms within defined commercial guidelines
- Build and maintain an active expansion pipeline
- Identify cross-sell and upsell opportunities based on actual customer value and needs (Value-Based Selling)
- Segment accounts based on revenue potential and whitespace to prioritize your time effectively
- Conduct regular, results-oriented customer check-ins
- Collaborate closely with Marketing and Product teams on customer feedback and product needs
- Work closely with Consultancy and Support to ensure customer success as the foundation for retention and expansion
Your profile
- Completed university degree
- Experience in a customer-facing role with commercial and/or revenue responsibility is preferred
- Excellent communication and presentation skills • Confident and persuasive presence, combined with an entrepreneurial mindset
- Strong goal and results orientation, while maintaining a high level of customer and service focus
- Confident use of CRM systems for pipeline management and forecasting
- Fluent Hungarian and English are required
- In addition, fluency in either German or Dutch is required
What we offer
- Working at one of the best employers in the Netherlands.
- A role in an international, fast-growing company.
- The opportunity to work closely with stakeholders across the organization.
- Free lunch and barista at the office.
- 2.5% of your time for volunteer work.
- A strong focus on diversity, inclusivity, and sustainability.
- And plenty of additional perks.
Skills Required
- Completed university degree
- Experience in a customer-facing role with commercial or revenue responsibility
- Excellent communication and presentation skills
- Confident and persuasive presence with an entrepreneurial mindset
- Strong goal and results orientation with customer and service focus
- Confident use of CRM systems for pipeline management and forecasting
- Fluency in Hungarian and English
- Fluency in either German or Dutch
What We Do
Are you ready to take your service management to the next level? With over 1000 employees spread across 14 offices worldwide, TOPdesk is one of the fastest-growing service management providers worldwide. Our mission? Helping your organization achieve excellent service delivery. TOPdesk employees get the trust and the freedom to create innovative solutions for all your service management needs. So, what are you waiting for? Let us be your guides to service excellence.
