Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.
About the Role:
As an Account Manager, you will support the North America Commercial Hospitality team by applying your partner management, business development, and industry expertise to drive growth for Flex Pay by Upgrade. Acting as the voice of our partners, you will work closely with internal teams—including product, design, engineering, compliance, vendor management, and legal. Drawing on your experience in partner management, you will build new relationships and grow existing partnerships. This will be a position in hybrid capacity based in our San Francisco or New York offices.
What You'll Do:
- Own and manage partner relationships, serving as the primary point of contact across partner teams and project leads
- Achieve or exceed revenue targets and KPIs for existing partners
- Develop and maintain strategic account plans; lead business reviews and regular check-ins
- Provide analytical, operational, and presentation support to senior team members to grow key accounts
- Support hospitality partners with operational needs to ensure a seamless guest experience from booking to check-in
- Deliver partner reporting to track performance, streamline operations, and identify growth opportunities
- Build and deliver custom, consultative sales presentations based on partner needs
- Leverage data visualization tools to identify trends, deliver insights, and track progress while evaluating risks
- Advise partners on marketing best practices and building awareness/adoption of BNPL
- Collaborate cross-functionally with Product, Engineering, Data, Legal, and Design teams to deliver on partner priorities and enhance the product offering
- Manage partner initiatives—from planning to launch and ongoing optimization
- Maintain accurate monthly and annual forecasts for your partner portfolio
- Drive growth by increasing Upgrade’s share of partner transactions and expanding marketing campaigns
What We Look For:
- Bachelor’s degree in business, marketing, or a related field
- 3+ years of relevant business experience
- Experience in the hospitality or travel industry is highly preferred
- Comfortable managing external partner relationships and supporting business development and growth
- Strong data skills with the ability to analyze information and identify opportunities
- Trusted by clients, with good relationship-building abilities
- Organized, detail-oriented, proactive, and able to stay calm under pressure
- Skilled in project planning and adaptable to changing priorities
- Experience working in a fast-paced, growing tech environment
- Customer-focused and dedicated to supporting both internal and external partners
- Works with urgency, enjoys collaborating with diverse teams, and is motivated to succeed
- Strong verbal and written communication skills
What We Offer You:
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Competitive 401(k) and RRSP program
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
The compensation range of this position is USD $115,000 - $135,000 annually plus bonus, equity and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.
#BI-Hybrid #LI-Hybrid
For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement.
Upgrade, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Upgrade, Inc. and has not been reviewed or approved by Upgrade, Inc..
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Healthcare Strength — Healthcare coverage is considered strong, with 100% employer-paid medical, dental, and vision for employees alongside mental health, wellness, disability, life insurance, and abortion travel benefits. These elements indicate a comprehensive health and wellness package.
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Retirement Support — A 401(k) match up to 4% with immediate vesting is offered, with eligibility commonly beginning after about 90 days. This structure provides reliable savings support early in tenure.
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Leave & Time Off Breadth — Time-off policies include unlimited PTO for salaried roles, generous PTO and paid holidays, sick days, bereavement leave, and paid parental leave. Flexible time-off practices are emphasized across materials.
Upgrade, Inc. Insights
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What We Do
Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.8 million customers access over $47 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B. We’re consistently recognized for our innovative technology, rapid growth, and inclusive culture. Most recently, we were named one of the World’s Best Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, Best Places to Work in Fintech by American Banker, Best Employer by Forbes, and America’s Greatest Workplaces by Newsweek. Our technology and products have also earned us spots on the World's Top 250 Fintech Companies by CNBC, Deloitte Technology Fast 500, and Fintech Breakthrough Awards. We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.
Why Work With Us
We’re consistently recognized for our innovative technology, rapid growth, and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, Best Startup Employer by Forbes, and America’s Greatest Workplaces by Newsweek.
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