About this opportunity
As an Account Manager within the Hong Kong Customer Unit, you will join a dedicated account team managing one of our key telecommunications customers in the region. Your primary mission is to protect and grow revenue, expand 5G and next-generation solutions, and ensure world-class delivery quality and customer satisfaction. You will act as the primary commercial interface, representing Ericsson's full portfolio to solve our customer's strategic challenges.
This role is a critical backfill intended to ensure business continuity, protect the existing pipeline, and maintain high-level senior relationships. It is a great opportunity for a commercially driven, customer-centric professional who enjoys high ownership and thrives in a collaborative, fast-paced international environment.
What you will do
- Relationship Management: Own and develop the overall relationship for the assigned accounts, maintaining senior-level engagements and ensuring long-term partnership stability.
- Strategic Alignment: Deeply understand the customer's business strategy and pain points, translating them into concrete opportunities for Ericsson's 5G and next-generation products and services.
- Sales Leadership: Drive the end-to-end sales process: from opportunity identification and qualification to value creation, proposal development, negotiation, and closing multi-million dollar deals.
- Cross-Functional Coordination: Lead a virtual account team (including Solution Architects, Service Delivery, Finance, and Legal) to secure high-quality proposals and seamless execution without formal authority.
- Planning & Forecasting: Develop and maintain robust short- and long-term account plans, ensuring accurate forecasting, pipeline management, and proactive risk mitigation.
- Commercial Excellence: Secure contract quality and profitability by working closely with Commercial Management to optimize business terms and margins.
- Customer Success: Follow up on ongoing deliveries to ensure high satisfaction (CSAT), proactively addressing any commercial or relationship friction.
You will bring (Essential Skills & Experience)
- Industry Expertise: Solid experience in B2B Sales or Account Management specifically within Telecom or IT sectors is essential.
- Stakeholder Management: A proven track record of managing and developing relationships at multiple levels, particularly with senior stakeholders.
- Commercial Acumen: Strong financial and commercial skills, including business case building, pricing strategies, contract understanding, and a sharp focus on margins.
- Consultative Selling: A natural ability to listen, challenge, and co-create solutions rather than "pushing products."
- Communication: Excellent negotiation and presentation skills. Fluency in English and Cantonese is mandatory.
- Leadership: The ability to drive results within a matrixed, multicultural environment and lead cross-functional teams effectively.
- Education: University degree in Business, Engineering, Telecommunications, IT, or equivalent experience.
Note: While 5G technical specifics and Ericsson-internal tools/processes can be learned on the job, the fundamental B2B sales expertise and language skills are prerequisites.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Hong Kong (HK) || Hong Kong
Req ID: 783193
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — The U.S. 401(k) includes an automatic 3% company contribution plus matching (100% of the first 3% and 50% of the next 2%) with immediate vesting. An employee stock purchase plan and legacy pensions in some groups strengthen long‑term savings.
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Leave & Time Off Breadth — Generous PTO, paid holidays, sick time, bereavement leave, and a dedicated volunteer day are offered. Time‑off allotments can increase with tenure and are complemented by hybrid work where roles allow.
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Healthcare Strength — Medical, dental, vision, and mental‑health support are part of a comprehensive health and wellbeing offering. Wellness initiatives such as onsite gyms, fitness classes, and EAP access are available in certain locations.
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
