Account Manager - Group Benefits

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

The Account Manager serves as the primary relationship manager for employer groups after they become Nationwide clients. While the sales team and wholesalers focus on winning new business, the Account Manager focuses on retaining existing clients, managing annual renewals, and ensuring brokers and groups receive excellent ongoing support. Primary responsibility would be working brokers to retain small business medical groups at time of reissue.

Success in this role requires the ability to communicate complex information in a simple, consultative manner while balancing the needs of brokers, clients, and internal business partners.

Additoinal Key Responsibilities:

• Serve as a trusted partner to brokers throughout the year, helping resolve escalated service concerns, maintaining strong relationships, and ensuring a positive customer experience.

• Collaborate with underwriting and actuarial teams to evaluate pricing and renewal strategies.

• Addresses client’s operational issues and concerns in efforts to retain client.

Licensing

• Active Life & Health license preferred.

• Candidates without a current Life & Health license may be considered and will be required to obtain licensure following hire.

• Nationwide provides licensing training and testing support.

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Job Description Summary

Are you passionate about cultivating effective relationships to drive sales growth? If you love a highly visible position where you can influence results through relationship-building and activation expertise, we want to know more about you!
As the Account Manager, you’ll serve as the main point of contact and a trusted advisor to multiple assigned clients. You will build and maintain relationships with all internal departments to facilitate problem solving efforts on behalf of the client.

Job Description

Key Responsibilities: 

• Addresses client’s operational issues and concerns

• Promotes new products and services to gain more business from existing clients proactively seeking to identify new business opportunities

• Coordinates with product, legal, operations, and sales for assigned clients to facilitate resolution of operational issues, including claims and customer service, if they arise

• Refers client to appropriate resolution resource

• Evaluates clients’ business and identify trends

• Analyzes reporting to identify problems and trends

• Analyzes client’s business issues to identify solutions and align appropriate support resources for resolution, and/or move forward with new initiatives

• Monitors progress of issues and projects

• Monitors service levels and assure client commitments are met and/or exceeded

• Reports trends to management that issues are being resolved in a manner that follows business and regulatory guidelines provided by the company’s accident and health business unit(s)

May Perform other responsibilities as assigned. 

Reporting Relationships: Reports to Director or AVP.

Typical Skills and Experiences: 

Education: Bachelors’ degree preferred.

Experience: 3 or more years of experience preferred.

License/Certification/Designation: Life and Health license required.

Knowledge, Abilities and Skills: Proven ability to build and maintain relationships. Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines. Highly competent at multi-tasking. Ability to be flexible with scheduling around business needs and excellent attendance. Ability to work independently as well as thrive in a fast-paced, dynamic, team environment. Must possess effective verbal and written communication skills. Proficient in Microsoft Office (Word, Excel, Access and PowerPoint).

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.

Values:  Regularly and consistently demonstrates the Nationwide Values.

Job Conditions: 

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Work from home/office sales environment.  Requires minimal travel.

ADA:  The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. 

We currently anticipate accepting applications until 08/14/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Account Manager - Group Benefits : $52,000.00-$78,000.00

The expected starting salary range for Account Manager - Group Benefits : $52,000.00-$78,000.00