About Us:
Trust Payments is a leading UK/EU Fintech. We provide a range of payments and commerce solutions, with market leading technology and data insights.
We provide innovative payment methods and technologies and have a truly global footprint. With over 500 people across 11 offices supporting the most demanding business sectors including retail, travel, hospitality, forex and financial services.
Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.
We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.
Find out more at www.trustpayments.com.
Trust Payments have an exciting opportunity for a Gaming Account Manager to join the team.
Location: Malta
Salary: Competitive + Benefits
Contract: Full Time, Permanent
Gaming Account Manager – The Role:
You will manage merchant relationships and serve as dedicated point of contact for individually assigned clients. The Account Manager builds trusted relationships and acts as interface between the client and Trust Payments. They hold the responsibility for maintaining and growing profitability of the assigned clients.
Gaming Account Manager – Key Responsibilities:
- Main commercial contact for named clients, including troubleshooting issues on existing accounts
- Perform regular review meetings with clients to foster loyalty and identify opportunity and risks
- Re-negotiate pricing and/or settlement of commercial terms within a commercial framework
- Upsell transactional and non-transactional services (ie acquiring, APMs, security, fraud screening)
- Andress requested client merchant account changes or associated contract / service, as requested
- Handle ad-hoc tasks required by changing market environments or involvement in commercial activities including gaming event attendance
- Ensure accurate data is held within Salesforce
Gaming Account Manager – Skill and Qualifications:
- Account Management or Sales background in technology-based products and services
- Proven ability to meet and exceed sales, cross sell and upsell targets
- Experience of writing and maintaining Account Plans
- Working knowledge of PSPs, Gateway solutions and Acquiring bank processes
- Familiarity with the gaming and gambling industry desirable
- Strong communication, presentation and teamwork skills
- Knowledge of Payment systems capabilities and features
- Computer literacy, word processing, CRM, data handling, record keeping
- Ability to perform the role of a good ambassador for the organisation at all time
- Comfortable in a dynamic, unstructured environment
- Strong self-starter with strong networking and both internal and external relationship-building skills
Benefits (subject to local office benefits policy):
• Opportunity to be part of a rapidly scaling and market leading Fintech business.
• Flexible working
• Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified mental health first aiders
• Family friendly enhanced benefits/policies
• Pension, Healthcare, Life Assurance
• Social events and team building
• Celebrations
We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
To submit your CV for this opportunity, please complete the application form and click 'Submit Application' now.
What We Do
Our mission is to help businesses to optimise their sales and customer experience through facilitating speedy and seamless payments, loyalty, and data management creating truly Converged Commerce.
Our team of payment experts work with clients to understand their business goals, before providing a payment strategy that matches their requirements. Our solutions are flexible and international; we are passionate about powering commerce all over the world. Wherever your customer is based, and whichever payment method is their preferred option, Trust are here to help.
Our global technology platform connects to 50+ global banks to support multi-acquirer processing, as well as our own merchant acquiring solution in the EU, acquiring.com. The group holds an Authorised Payment Institution (API) License from the UK FCA, Principal Memberships with Visa and Mastercard, as well as money transmission and gaming vendor licences in the US.
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