🎯 WHAT YOU’LL BE DOING:
- Portfolio Management:
- Strong understanding of the portfolio of products within your region and your upsells targets.
- Build deep relationships with key stakeholders.
- Engage in strategic account planning.
- Drives mutual value and growth for the business and key accounts.
- Proactively manage and grow our customers portfolio while exceeding semi-annual and annual revenue goals.
- Build a solid & strong strategy for your region to meet the company's upsell targets.
- Ensure all activity is captured in the chosen CRM tool.
- Prepare regular (weekly, monthly) reports on your account portfolio.
- Customer Centric:
- Provide clarity and responsiveness to customers (internal and external) and understands the customers underlying needs and problems.
- Create solid relationships in a friendly and professional manner.
- Demonstrate sense of responsibility & accuracy.
- Client Relationship:
- Deliver impactful & effective presentations to your clients.
- Effectively communicate with your clients, manage complaints and set clear expectations.
- Responsible for developing and nurturing multiple key client relationships with customers complemented with superior customer service
WHAT YOU'VE GOT :
- Technical skills
- Experience in a combination of revenue management, hotel eCommerce, and or marketing/sales or providing services and solutions to hotels in revenue management.
- Deep understanding of hotels commercial systems and hospitality industry & market trends in your assigned region.
- Bilingual fluency in French/English. Any other language is a plus
- Efficiency in Excel, MS Word, Powerpoint & Salesforce CRM
- Leadership:
- Be a team player with a solution-oriented mindset and attitude..
- Become a true relationship builder, earning confidence and advocating our D-EDGE values.
- Decision Making:
- Able to make clear & timely decisions and give explicit and clear guidance to our customers.
- Efficiency:
- Able to identify proactive solutions that will be beneficial to both client and company.
- Team Player:
- Positive, motivated, proud of your work and engaged in the Hospitality business.
Top Skills
What We Do
D-EDGE is a SaaS company offering leading-edge cloud-based e-commerce solutions to more than 17,000 hotels in over 150 countries. Combining technical excellence with digital marketing expertise, D-EDGE brings a holistic hospitality technology infrastructure under one roof. The integrated range of solutions covers all stages of hotel distribution which encompasses Central Reservation System, Guest Management, Data Intelligence, Connectivity Hub, Digital Media, and Website Creation. With a team of 450 experts located in over 25 countries, D-EDGE provides localised support, services, and tools. With its global network of 550+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow. D-EDGE is a subsidiary of Accor, a world-leading hospitality group consisting of more than 5,300 properties and 10,000 food and beverage venues throughout 110 countries. Press Contact : EMEA & Americas : Isabelle Falque – Chief Marketing & Communication Officer - +33 6 78 68 09 80 [email protected] APAC : Yin Yin Wong - Marketing & Communication Director APAC - +65 9790 4175- [email protected]
