Protime, proud member of the SD Worx group has become a successful European provider of HR software solutions and related services for Workforce management, Time & Attendance, Access and Planning. With its solutions and expertise, Protime helps companies deal with time in a more efficient and valuable way.
'Make time valuable' is our vision, and we make it happen everyday thanks to our committed employees across Europe.
Are you passionate about building long-term customer relationships? Do you enjoy understanding clients' needs, identifying opportunities and helping organizations achieve their goals?
If so, you may be the Account Manager Existing Business we are looking for.
What Will You Be Doing?In this role, you will be responsible for managing and growing a portfolio of existing customers in the German market. Your focus will be on strengthening customer relationships, identifying expansion opportunities, and ensuring customers continue to receive maximum value from their partnership with Protime and SD Worx.
Customer satisfaction and long-term partnerships are at the heart of our success, and your role will be crucial in maintaining and expanding both.
Managing and developing a portfolio of existing customers across Germany.
Building strong, long-term relationships with key decision-makers and stakeholders.
Identifying growth opportunities within existing accounts and translating customer needs into suitable solutions.
Acting as a trusted advisor by understanding customers' business challenges and objectives.
Collaborating closely with Customer Care, Consultancy, Marketing and other internal teams to ensure a seamless customer experience.
Supporting contract renewals, commercial discussions and account development plans.
Maintaining accurate customer information and opportunities within Salesforce.
Contributing to customer retention, satisfaction and sustainable revenue growth.
You enjoy building relationships and creating long-term partnerships.
You have a consultative approach and genuinely enjoy understanding customer needs.
You are commercially minded and able to recognize opportunities within existing customer relationships.
You work proactively, independently and take ownership of your results.
You are comfortable navigating conversations with different stakeholders, both internally and externally.
You hold a Bachelor's degree or equivalent through experience.
You have several years of experience in B2B account management, customer success, sales or a comparable commercial role.
Experience within SaaS, HR technology or software solutions is highly preferred.
You are fluent in German and English.
• Base salary between €3400 and €4300 gross a month, depending on experience + Annual variable bonus
• Company pension scheme available
• Free accident insurance that also covers private life
• Recreation allowance of €156 net per year
• Non-cash benefit of €50 net per month (redeemable with various providers such as Lieferando, REWE, Aral, etc.)
• Meal allowance of up to €40 net per month
• Corporate benefits, such as language training
• Access to JobRad and an internal platform offering discounts on various events, products and services
• 30 days of annual leave; Christmas Eve and New Year’s Eve are public holidays; special leave available; option for workations of up to 20 days per year (4 weeks per year, EU only)
• Technical equipment provided by us
• Remote working arrangement with flexible working hours
• Company health insurance with a benefits package worth €600 per year
Corporate Benefits with discounts and perks from over 800 top brands
From many places, we work as one to move together from good to great.
SD Worx embraces diversity in the workplace. Diversity fosters inspiration and innovation within our company. We especially welcome applications from qualified candidates, regardless of origin, nationality, gender, skin color, ethnic or social background, religion, age, disability, sexual orientation, or life stage.
Skills Required
- Several years of experience in B2B account management, customer success, sales or comparable commercial role.
- Fluent in German and English.
- Bachelor's degree or equivalent through experience.
- Experience with Salesforce or CRM systems and maintaining accurate customer/opportunity data.
- Consultative approach, strong relationship-building and stakeholder management skills.
- Commercially minded with ability to identify growth opportunities within accounts.
- Experience within SaaS, HR technology or software solutions.
SD Worx Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SD Worx and has not been reviewed or approved by SD Worx.
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Flexible Benefits — Benefits are frequently positioned as flexible and customizable, including cafeteria-style options and country-specific choices. This tailoring (e.g., mobility, extra insurance, or additional leave) is presented as a way to align rewards to individual needs.
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Leave & Time Off Breadth — Leave and time off options appear broad in several markets, with multiple leave types from day one and, in some countries, generous holiday allowances or the ability to trade for extra days. These provisions are often linked to strong work–life balance and flexibility.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle offerings include workation policies, wellness schemes, vouchers and discounts, and Employee Assistance Programs. Hybrid work practices and allowances further round out the day‑to‑day experience.
SD Worx Insights
What We Do
We spark success at the heart of your business so you and your people can thrive. About SD Worx In today’s new world of fluid work, people want to be inspired by what they do and have the freedom to focus on what matters. Organisations need a dynamic, motivated workforce empowered by smart technology. As a leading European provider of integrated HR solutions, SD Worx turns HR into a source of value for their customers’ business and the people that work for them. SD Worx delivers HR solutions across the entire employee lifecycle, from paying employees to attracting, employing, rewarding and developing the talent who make businesses succeed. SD Worx powers performance through four core capabilities: software, outsourcing, consultancy and data-driven insights. SD Worx is the trusted leading European provider of end-to-end HR solutions for all organisations and workers. About 90,000 small and large organisations across Europe place their trust in the company and its +75 years' worth of experience. SD Worx calculates the salaries of approximately 5.7 million employees and ranks among the top five worldwide. The more than 7,500 employees operate in Belgium (HQ), Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Mauritius, Netherlands, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and the UK. SD Worx achieved a consolidated revenue of EUR 1.058 billion in 2023. More info on www.sdworx.com
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